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Job Title: eCommerce Client Services

Corporate Title: Associate

Location: Jacksonville, FL

Overview

Deutsche Bank's eCommerce Client Services team (eCS) are recruiting for electronic trading client support for the Listed Derivatives franchise.

The team are responsible for managing the requirements of Deutsche Bank's Listed Derivatives, Direct Market Access (DMA) clients; platform delivery, risk management of orders / positions when connectivity is lost, working with clients to resolve trading issues, testing, and demonstrating new products / functionality are key areas to manage.

Deutsche Bank provides DMA to Listed Derivatives markets through our Autobahn platform; Autobahn Futures & Options (ABFO) interface, FIX DMA connectivity, algorithmic trading products and third-party trading interfaces.

eCS operate as a 24x6 global model with an emphasis on team collaboration across the global day. This involves working with management in sales, trading, product, and technology in addition to eCS colleagues as well as a broad range of clients include Hedge Funds, Institutional customers, Government Agencies, Asset Managers and Pension Funds in global locations.

What We Offer You:

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office

• Active engagement with the local community through Deutsche Bank's specialized employee groups

• An environment that encourages networking and collaboration across functions and businesses

Return to Office:

• It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model

• Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion

Hear from our people and look inside our office: DB@The Muse

Your Key Responsibilities:

• Develop strong relationships with our client base to ensure their requirements are met on a daily basis and for new offerings. Ensuring smooth transition onto e-trading platforms for new and existing clients

• Advise on new trading products, test new products, as well as understand Algo functionality and strategies in order to support clients. Manage client orders during technical outages, checking position totals, reconciling to exchanges

• Contribute and motivate team both directly and remotely in a demanding and highly visible role. Responsible for team delivering on local and global initiatives

• Monitor and manage trading flow for FIX DMA, algorithmic trading, proprietary trading applications, and third-party trading offerings

• Effectively manage risk to the Bank and Clients. Improve controls on an ongoing basis in a changing regulatory environment. Regulatory controls / procedures for Commodity Futures Trading Commission (CFTC) and MiFID II controls

• Help to facilitate growth of the e-business by championing high value add activities. Managing effective communication channels with clients on a daily basis and during technical incidents

Your Skills and Experience:

• Degree qualified, but not strictly essential

• Favorable technical skills, (Macro building, MS Excel or similar)

• Knowledge of FIX protocol is advantageous but not essential

• Listed Derivatives experience advantageous but not strictly essential

• Display insight and ability in identifying issues and contributes towards resolution

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Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about our diversity and inclusion policy and initiatives.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.