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Customer Service Representative
Destination Pet LLC Washington, DC
$39k-49k (estimate)
Full Time 3 Months Ago
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Destination Pet LLC is Hiring a Customer Service Representative Near Washington, DC

Description

Welcome to your next destination! We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from day care to boarding, training to grooming, and home care to veterinary care.

We are looking for a Customer Service Representative to join our pack at Life of Riley DC in Washington, DC! 

Reports to: General Manager

Starting Pay Range: $17.50 Hourly

Schedule: Part-time

Primary Responsibilities:

  • Supports Mission, Vision, and Values of Destination Pet.
  • Sells the services and products of the facility to prospective customers.
  • Provides tours for prospective clients and visitors through the facility.
  • Answers the telephone, receives, and provides appropriate information according to established procedures.
  • Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
  • Responsible for cash management including accepting cash, check and credit card payments for services, and for end-of-day cash drawer balance.
  • Explains company and facility policies to customers in a positive manner.
  • Responds to customer complaints in a professional, courteous manner, and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
  • Escorts pet guests to/from their enclosure and provides water as needed.
  • Operates the Point-of-Sale system.
  • Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
  • Completes all required training and attends training sessions as needed/assigned.
  • Treats customers, guests, visitors, and co-workers in a professional, courteous manner.

Requirements:

Expertise & Experience:

· One year’s experience in a customer service role or retail sales.

· Professional animal care/veterinary experience preferred.

· Strong communication and interpersonal skills.

· Ability to utilize a multi-line phone system and work on a computer system.

· Ability to always display professionalism.

Physical:

· Availability to work evenings, weekends, and holidays required.

· Ability frequently lift 40 pounds.

· Ability to stand for the duration of shift.

· Ability to stand, walk and climb stairs frequently.

· Ability to handle dogs on leashes.

· Ability to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Job Summary

JOB TYPE

Full Time

SALARY

$39k-49k (estimate)

POST DATE

12/01/2022

EXPIRATION DATE

09/20/2023

WEBSITE

destinationpet.com

HEADQUARTERS

HIGHLANDS RANCH, CO

SIZE

500 - 1,000

FOUNDED

2017

CEO

SHANE KELLY

REVENUE

$10M - $50M

Related Companies
About Destination Pet LLC

We are on a mission to redefine the standard of care for pet health and well-being. We offer a full spectrum of services through a "whole health" approach, to help pets everywhere live happier, healthier lives. We are 1,200+ pet people all across the US, working together every day to deliver high-quality care for pets and a better customer experience for pet owners. With a long-term vision, we are focused on building and growing a world-class team of pet care professionals. We are committed to continuously improving the standard of care, developing our employees, and maintaining the quality an...d culture our customers love and have come to expect. More
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