DeSpir Logistics is a logistics network that provides on-demand access to qualified carriers, escorts, law enforcement officials, and much more. We specialize in safe, secure transport of ultra-high-value assets that defy categories and dollar amounts. Vaccines and lifesaving treatments for patients. A breakthrough pharmaceutical from a start-up biotech. A rare art piece from an auction house. At DeSpir, our entire mission centers around what’s important to you.

About the Position:

The Help Desk Technician I role helps provide technical assistance to employees who need assistance with computer issues, program issues, and serves as a point of contact to the IT vendor.

Essential Functions:

• Serves as the first point of contact for employees seeking technical assistance
• Perform troubleshooting with different diagnostic techniques
• Escalate issues to the IT vendor as needed
• Troubleshoot, diagnose, and resolve technical hardware or software issues
• Follow up with employees for status and information and provide updates
• Document all help desk interactions and resolutions in the appropriate ticketing tool
• Create and update IT infrastructure and services documentation
• Manage user access to various applications in relation to the onboarding/offboarding process

NON-ESSENTIAL FUNCTIONS:

• Attends all required training and staff meetings
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor towards customers, visitors, and co-workers
• Adheres to all policies and procedures of DeSpir Logistics
• Performs other duties as assigned

QUALIFICATIONS:

• 2-years’ prior experience working as a Help Desk Technician
• Certification: CompTIA A preferred not requires
• Working knowledge of fundamental operations of Microsoft Office 365, Windows, Microsoft Office, Apple/Mac, and other emerging technologies
• Knowledge of VoIP telephony systems
• Ability to understand business needs and relay into easy to understand, non-technical language
• High-level written and verbal communication skills
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent communication skills, verbal and written
• Driven, enthusiastic, and highly motivated
• Ability to build strong relationships
• High attention to detail and ability to multitask
• Experience working in logistics or transportation preferred

What we offer:

• Competitive starting salary
• Incentive plan - paid monthly
• In-office golf launch monitor-simulator
• Medical, dental, vision, and 401k match
• Onsite free fitness center (open 24 hours)
• Onsite restaurant

Despir does not partner with 3rd party recruiters for this position.