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Customer Service Representative
DESIGN AIR, LLC Madison, WI
$35k-43k (estimate)
Full Time | Business Services 3 Months Ago
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DESIGN AIR, LLC is Hiring a Customer Service Representative Near Madison, WI

Description

As an Customer Service Rep, you will interact with customers over the telephone or in person, providing information and generating customer orders. In this role, you will work with a team as well as individually. The typical hours for this position are 7:30am-4:30pm, Monday-Friday.

What you'll do

  • Promptly answer incoming telephone calls, emails, and text messages from customers while providing excellent customer service and follow-up if needed
  • Assist customers in person with placing orders and/or answering questions
  • Provide information on products, availability, pricing, applications, and delivery in a prompt and accurate manner
  • Generate customer orders via phone and in person through recommending products based on their specific needs
  • Provide accurate information regarding item availability and timeline of ordering if required
  • Manage assigned house accounts with the goal of growth in sales
  • Assist warehouse with order pulling and processing based upon call volume
  • May perform special projects or handle specialty areas as assigned

Requirements

What we're looking for

•3 years related industry experience and/or equivalent field work experience

•Knowledge of HVAC products preferred, but not required

•Ability to communicate with customers over the telephone, email and/or in person

•Good listener with the ability to assess customer need

•Goal driven, action oriented, self-motivated

•Able to deal with a variety of people and situations in a positive and open minded manner

•Well organized and represent the company in a professional manner

•Related degree is a plus

What's in it for you

•Performance based competitive pay

•Quarterly incentive pay

•Benefits package for full-time employees, no waiting period

•Retirement plan with a company match

•PTO, birthday pay & paid holidays

•Opportunity for advancement

•Employee purchase program

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$35k-43k (estimate)

POST DATE

12/08/2022

EXPIRATION DATE

02/03/2023

WEBSITE

designair.com

HEADQUARTERS

ROCKFORD, IL

SIZE

50 - 100

FOUNDED

1972

TYPE

Private

CEO

MIKE LINK

REVENUE

$10M - $50M

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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