Join the Spa team at one of the largest and most beautiful private country clubs in North America, Desert Mountain Club, as a Spa Receptionist!

Desert Mountain Club features seven signature golf courses (six of which are Jack Nicklaus & an all-new par 54 championship course), seven distinctive clubhouses – each with its own unique restaurant plus banquets, state-of-the-art fitness center, swim and tennis facility, and spa. We offer terrific benefits like Health Insurance, FREE onsite medical clinic for all teammates & their dependents, 401k match, Free team member meals during shifts, Tuition reimbursement, and so much more!

In this role, you will be responsible for welcoming and greeting members and guests into the Spa, assisting them as needed, maintaining the cleanliness of the Spa facility, and overseeing all aspects of the Front Desk providing outstanding customer service and executing the Desert Mountain values and service standards. You will report directly to the Director of Spa. 

The ideal candidate will be enthusiastic, detailed, and professional with the ability to help guests feel welcomed and relaxed, and possess excellent telephone etiquette, organization, and follow-up skills. Prior customer service experience in a spa and high-end club or resort is preferred. 

LIFE ON THE MOUNTAIN

Join a top 15, 5-Star Platinum Club of America and be a part of an exciting, challenging, and rewarding experience PLUS enjoy excellent benefits:

• Competitive pay
• Medical, dental and vision coverage
• FREE onsite medical clinic to all employees & their dependents
• FREE employee meals during shifts
• FREE golf and tennis
• Paid Time Off
• Matching 401K
• Tuition reimbursement
• Retail discounts
• Pet insurance
• Employee uniforms provided

*Please note, benefits are dependent on your DOL Status (ex. Full-Time, Part-Time, Seasonal).

We believe our teammates are our greatest asset and are committed to fostering a culture of care, respect, and positivity with a sincere focus on the safety, health, and professional growth of every teammate. If you’re looking to join an incredible team, then Desert Mountain is the place for you!

JOB DETAILS

Responsibilities:

• Acknowledge and greet everyone who enters and leaves the Spa facilities in a genuine, courteous, and service-oriented manner and provide an upscale service experience through name recognition, anticipating needs, and exceeding expectations.
• Open and close the Spa each day according to Standard Operating Procedures.
• Answer the phone promptly and professionally and use the member/ guest name throughout the phone conversation.
• Accurately book, change and cancel Spa appointments.
• Maintain knowledge and provide detailed descriptions of Spa treatments, packages, services, facility features and hours of operation.
• Issue Spa lockers, robes and slippers to members/guests and escort them to their lockers.
• Provide orientation tour explaining Spa amenities offered and answering all questions.
• Maintain a safe, clean and well-organized Spa environment through consistent monitoring of the Spa facility.
• Stock locker room supplies and amenities throughout the day.
• Uphold the standards of sanitation and sterilization as directed by law and the Spa's policies and procedures.
• Perform other duties as assigned by management.

Physical Requirements & Working Conditions:

• Required to work days, evenings, weekends, holidays, and overtime as required.
• Required to stand or sit for long periods of time.

OUR COMPANY

Desert Mountain Club is one of the finest private residential communities in the world featuring world-class golf, indulgent amenities, and curated experiences. It is a private country club open to on and offsite property residents located in the elevated foothills of the beautiful Sonoran Desert in North Scottsdale, Arizona. The club spans across 8,000 acres featuring:

• Seven signature golf courses (six of which are Jack Nicklaus & an all new par 54 championship course)
• Seven distinctive clubhouses – each with its own unique restaurant plus banquets
• An award-winning spa and fitness center
• Spectacular swim and tennis facility
• Dozens of hiking and biking trails
• Horseback riding
• Luxury camping at The Ranch

Our mission is that we will provide our members and teammates with an exceptional experience consistent with our vision to be the finest club and community for golf and recreational lifestyle activities in North America.

Keywords: (Spa, Front Desk, Reception, Receptionist, Customer Service, Administrative, Admin Assistant, Wellness, Attendant, Front Desk Attendant, Desk Attendant, Wellness Attendant, Facility Attendant, Hospitality, Fitness Attendant, Cashier, Service, Guest, Full Time, Scottsdale, Phoenix, North Phoenix, Cave Creek)