Overview

Assumes primary responsibility for monitoring the reception area and all related duties which include but are not limited to answering the telephone, minor clerical work, general reception duties, personnel functions, management of resident spending, etc.

Responsibilities

1. Monitors the lobby and entrance areas; courteously greets, welcomes, and provides direction to guests, residents, service providers, vendors, and family members.

 2. Receives all incoming calls and forwards them to the appropriate individual.

 3. Performs general clerical duties such as typing of letters, filing, updating of logs, listings, staff rosters, etc.

 4. Responsible for updating records of staff trainings and requirements as needed (i.e., PPD, First Aid, Universal Precautions, Exposure Control, etc.).

 5. Maintains all personnel files, assuring they are complete, organized, accurate and in compliance with Office of Mental Health and DePaul standards.

 6. Assists supervisor with the general onsite training as applicable.

 7. Accepts resident rental payments and provides receipts.

 8. Maintains a neat and welcoming environment within the reception area.

 9. Respects and maintains resident confidentiality and demonstrates a caring, positive attitude toward all residents (as per respect policy), staff and guests.

10. Participates in staff meetings and in-services.

11. Follows all safety rules and regulations for self, residents, and staff.

12. Performs any other duties necessary for the effective operation of the programs.

Qualifications

Education / Experience: Minimum of High School diploma or GED with at least one-year secretarial experience in business or a related field. Basic knowledge of computer programs and general basic bookkeeping skills are required.

*In addition to the above criteria, this position also requires a clean NYS driving record as outlined in DePaul’s personnel policy.