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Duties
WHAT IS THE INFORMATION TECHNOLOGY (IT)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
IT - Information Technology
The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
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Requirements
Conditions of Employment
Additional requirements are listed in Additional Information.
Qualifications
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-13 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
AND
GS-13 Level: At this grade level, your experience must demonstrate the ability to: Plan and carry out difficult IT assignments, develop new methods, approaches and procedures; provide advice and guidance to other organization employees on a wide range and variety of complex IT issues; evaluating and recommending the adoption of new or enhanced approaches to delivering IT services; testing and optimizing the functionality of systems, networks, and data; identifying and defining business or technical requirements applied to the design, development, implementation, management and support of systems and networks; and/or Evaluating proposals for the acquisition of IT products and services, ensuring the optimal ensuring the optimal use of commercially available products; ensuring compliance with data management standards, and recommending new or modified standards to increase efficiency; responding to customer service problems resulting from catastrophic events, such as virus infections or power outages; and developing and updating customer support policies and procedures to ensure appropriate responses to future incidents of a similar nature.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
AND
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.
Additional information
Continuation from the Requirements:
Additional Information:
This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement 10/30/2023. The register will be used to fill an anticipated 6 vacancies. Selections may be made from certificates issued up to 12 months after the 1st cut-off date listed below. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered 01/10/2023, 05/03/2023, 08/01/2023, and 10/30/2023. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 5 workdays prior to the cut-off date or the final selection date.
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Full Time
$87k-110k (estimate)
03/24/2023
04/21/2023
HARMAN, AUSTRALIAN CAPITAL TERRITORY
500 - 1,000
1999
STEVEN KENNEDY
$10M - $50M
The job skills required for Information Technology Specialist (Customer Support) (12 Month Register) include Customer Service, Planning, Futures, Attention to Detail, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Information Technology Specialist (Customer Support) (12 Month Register). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Information Technology Specialist (Customer Support) (12 Month Register). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Information Technology Specialist (Customer Support) (12 Month Register) positions, which can be used as a reference in future career path planning. As an Information Technology Specialist (Customer Support) (12 Month Register), it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Information Technology Specialist (Customer Support) (12 Month Register). You can explore the career advancement for an Information Technology Specialist (Customer Support) (12 Month Register) below and select your interested title to get hiring information.
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