Description

Provide technical assistance to computer users. Answer questions or resolves computer problems for employees in person, via telephone or remotely. Provides assistance with the use of computer hardware and software, including printing, installation, word processing, email, operating systems, and dental software. Upgrades, maintains, and supports all physical equipment. Researches/troubleshoots issues that require a more in-depth look from the tier 1 Desktop Support Technicians. Escalates issues as needed to the System Administrator and Director of Information Technology. Works closely with third-party dental software support to keep equipment and services running smoothly. 

What you'll do

• Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications specified by IT Manager. 

• Installs, troubleshoots, maintains, and supports dental and office software. 

• Answers user inquiries regarding computer software or hardware operation and resolves problems for end users. 

• Sets up equipment for employee use, performing and ensuring proper installation of physical computer equipment, operating systems, and appropriate software. 

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. 

• Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems and to provide technical assistance and support. 

• Refer major hardware or software problems or defective products to the appropriate vendor, and escalate any and all problems as needed to IT Manager. 

• Enters commands and observes system functions to verify correct operations and detect errors. 

• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.

 • Position may be required to relocate to other Dental Depot clinics either permanently or on a short term basis due to office needs, on an as needed basis at the discretion of Management. 

• This position may complete other Administrative and Maintenance tasks as assigned by Management. 

• Maintain regular and reliable attendance

What You Will Receive

· Scheduling consistency

· Paid time off, holidays, and sick time (based on state law)

· Comprehensive healthcare plan with three choices

· Vision coverage

· Dental care

· 401k

· Professional environment where you are encouraged to grow your career!

How You Will Feel

We want Dental Depot to be a place you'll want to be and stay. Being part of our team means you'll get to:

Grow: Grow your experience through professional development and the use of certifications. We also have career pathing set up for the growth and development of your career.

Influence: Be part of a team that is not afraid to challenge the status quo and always seeks out opportunities to evolve and develop ways of working to pursue our cultural values.

Belong: Experience a fantastic place to work where we have mutual respect and a great appreciation for each other.

Requirements

Education: High School Graduate or General Education Degree (GED): 

Required Experience: 1 plus years of experience in IT Related field Certifications & Licenses: A preferred. 

Computer Skills: Computer hardware, TCP/IP, Microsoft Windows operating systems, printer hardware and software, and antivirus software. 

Other Requirements: Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purpose