4455 Customer Support Specialist Jobs in United States

San Francisco, CA | Full Time
7 Months Ago
Ultimate (Commercial Interiors) Limited
Monrovia, MD | Full Time
$33k-42k (estimate)
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Midwest Independent Bancshares, Inc.
Jefferson City, MO | Other
$32k-40k (estimate)
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Idi Billing Solutions
Victor, NY | Full Time
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Ads Security
Nashville, TN | Full Time
$50k-69k (estimate)
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Custom Brands Group
Salt Lake City, UT | Full Time
$34k-44k (estimate)
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Aston Carter
Bradenton, FL | Other
$33k-42k (estimate)
1 Day Ago
Tri-Lateral Sales Inc.
Kansas City, MO | Full Time
$35k-44k (estimate)
1 Day Ago
Ptla Real Estate
Ellensburg, WA | Full Time | Part Time
1 Day Ago
Fireclay Tile
Aromas, CA | Full Time
2 Days Ago
Atlanta, GA | Full Time
$51k-66k (estimate)
2 Days Ago
Somerville, MA | Full Time
$45k-61k (estimate)
2 Days Ago
Scottcare Cardiovascular Solutions
Cleveland, OH | Part Time
$49k-67k (estimate)
2 Days Ago
Oklahoma City, OK | Full Time
$42k-56k (estimate)
2 Days Ago
Maclean Power Systems
Fort Mill, SC | Full Time
$32k-40k (estimate)
2 Days Ago
Accountable2you, Llc
Williamstown, KY | Full Time
3 Days Ago
The New York Times Company
New York, NY | Full Time
4 Days Ago
Streamline Healthcare
Oak Brook, IL | Full Time
$48k-60k (estimate)
5 Days Ago
Powers Generator Service, Llc
Swanzey, NH | Full Time
$40k-49k (estimate)
5 Days Ago
Germantown, WI | Full Time
5 Days Ago
WOBURN, MA | Other
$41k-52k (estimate)
6 Days Ago
Concord, MA | Full Time
$41k-51k (estimate)
6 Days Ago
Bracco Medical Technologies
Eden Prairie, MN | Other
$52k-65k (estimate)
6 Days Ago
A Sip Consulting
Sartell, MN | Full Time
$38k-50k (estimate)
6 Days Ago
All Points Broadband
Morattico, VA | Full Time
$30k-39k (estimate)
6 Days Ago
All Points Broadband
Nuttsville, VA | Full Time
$30k-39k (estimate)
6 Days Ago

Customer Support Specialist

Demo247 San Francisco, CA
Full Time 7 Months Ago


We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.


Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.


Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.



  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives





  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma



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$123k-182k (estimate)
7 Months Ago
$77k-104k (estimate)
7 Months Ago
$87k-122k (estimate)
7 Months Ago

If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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