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11 CUSTOMER SERVICE SUPERVISOR (part-time) Jobs in Lewes, DE

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DELAWARE RIVER AND BAY AUTHORITY
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CUSTOMER SERVICE SUPERVISOR (part-time)
$68k-87k (estimate)
Part Time | Transportation 1 Month Ago
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DELAWARE RIVER AND BAY AUTHORITY is Hiring a CUSTOMER SERVICE SUPERVISOR (part-time) Near Lewes, DE

CASUAL CUSTOMER SERVICE SUPERVISOR

Location: Lewes, DE

Hourly Rate: $18.50 Apply Directly at https://www.drba.net/jobs

Opening Date: January 31, 2023 Closing Date: Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Supervisor which is responsible for conducting sales and providing customer service, supervision, and administration for the

Cape May–Lewes Ferry ticket/tollbooth/call center operations. This position has a primary role in the day-to-day supervision of the Customer Service Department. The

Customer Service Supervisor is responsible for providing supervision of employees in the following duties: ticketing, reservations, and sales; handling and resolving customer- related issues; and performing a variety of administrative duties. Work schedules will fit the departmental needs requiring employee to work shift work including weekends and holidays. This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervises a sales and customer service team training, coaching and counseling staff
  • Assists with setting up, promotion, selling and up-selling of all events and products offered to the public
  • Handling of, and resolving of, customer complaints
  • Tracks, monitors, measures productivity
  • Provides the highest level of customer service and professionalism to all internal and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong ability to supervise and motivate employees
  • Ability to handle multiple tasks, projects, and priorities
  • Good verbal and written communications skills
  • Ability to operate a variety of office and point-of-sale equipment, such as, personal computers in addition to experience with Microsoft Office products
  • Cash handling experience
  • Ability to provide superior customer service to everyone by responding in a courteous and efficient manner

IV. REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or equivalent.
  • Two years of supervisory experience preferred
  • Two years of experience in sales, call center operations, or customer service

V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS

  • Possession of a valid motor vehicle operator’s license

VI. ADDITIONAL REQUIREMENTS

  • Applicants will be subject to a background check
  • Subject to pre-employment drug testing
  • Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay

If you are interested in applying for this position please complete the on-line

application at www.drba.net. In addition, you also have the option of attaching a resume to the completed application.

Job Type: Part-time

Pay: $18.50 per hour

Work Location: One location

Job Summary

JOB TYPE

Part Time

INDUSTRY

Transportation

SALARY

$68k-87k (estimate)

POST DATE

02/02/2023

EXPIRATION DATE

03/02/2023

WEBSITE

drba.net

HEADQUARTERS

NEW CASTLE, DE

SIZE

200 - 500

FOUNDED

1962

CEO

SCOTT A GREEN

REVENUE

$50M - $200M

INDUSTRY

Transportation

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The following is the career advancement route for CUSTOMER SERVICE SUPERVISOR (part-time) positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE SUPERVISOR (part-time), it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE SUPERVISOR (part-time). You can explore the career advancement for a CUSTOMER SERVICE SUPERVISOR (part-time) below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Supervisor job description and responsibilities

Guide and direct customer service team towards achieving operational goals.

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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.

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Perform annual reviews, appraisals and performance management reviews for the customer service staff.

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Monitor business and process metrics to measure and manage customer service effectiveness.

05/09/2022: Augusta, GA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Supervisor jobs

Workers must be patient and polite, especially when dealing with difficult or angry customers.

03/28/2022: Durham, NC

The culture must be one of really honestly respecting and valuing staff and customers.

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Listen attentively and actively and they must take ownership and responsibility.

03/23/2022: Shreveport, LA

They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.

04/30/2022: New Brunswick, NJ

Good customer service should be offered with politeness, respect and understanding.

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Step 3: View the best colleges and universities for Customer Service Supervisor.

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