Who Are We?

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process.

What Are We Looking For?

Defy Medical is looking for a Front Desk Associate on our Patient Services Team to add to our growing team. The Patient Services Team plays a pivotal role in the patient care plan. The Front Desk Associate will be the first impression of Defy Medical with many patients.

A Front Desk Associate at Defy Medical is outgoing and enjoys helping people. Friendly demeanor, excellent communication, and organization are pillars for this role. Customer service is the key element to being successful in this role.

Responsibilities

• Cordially greet patients as they enter the clinic and provide them any necessary paperwork or other information needed for their visit.
• Communicating with patients, medical personnel and other staff members within the organization.
• Maintain patient and employee privacy in accordance with HIPAA regulations.
• Maintain email communication with patients and co-workers daily
• Organize and maintain cleanliness of working areas, supplies, and equipment
• Provide superior customer service and apply problem solving skills to any patient complaints and provide follow up to ensure satisfaction
• Duties, responsibilities, and activities may change at any time with or without notice

Qualifications

• Prior front desk experience
• 1 years in healthcare preferred
• High School Diploma
• Ability to execute active listening skills to provide exceptional customer service.
• Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
• Excellent written and verbal communication skills including phone and e-mail etiquette.
• Ability to effectively learn and utilize multiple computer programs.
• Ability to prioritize and multi-task.
• Ability to work in office

Shifts Available

• Monday - Friday 9am – 6pm; possible Saturdays

Benefits

• PTO
• Paid Holidays
• Medical
• Dental
• Employee Discount on services

*Benefits are subject to change at any time

Related keywords: receptionist, administrative assistant, office assistant

Job Type: Full-time

Salary: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: One location