A Customer Success Coordinator works closely with our Senior Customer Success Managers to support a group of our enterprise clients to drive high levels of product adoption and engagement and to provide an excellent customer experience. 

Responsibilities 

• Drive high levels of product adoption and engagement and provide an excellent customer experience to ensure strong renewal rates and enrichment. 
• Focus on critical business issues in order to map relevant training and drive value. 
• Partner with Account Executive; collaborate on account plans, renewal risk identification, and potential account growth opportunities. Report on account health, trending, and progress on delivery of customer outcomes. 
• Deliver high level training and support to your assigned book and assist in managing support and training tickets as needed. 
• Identify new opportunities for additional products and services within their book of business. 
• Assist with support tickets, trainings, customer documentation needs such as recorded trainings and playbooks. 
• Produce timely documentation with attention to detail. 

Key Challenges: 

• Educating customers so you are a partner, problem solver, and enabler. 
• Engagement with all customers on a frequent basis to achieve quarterly KPIs. 
• Developing a partnership with an Account Executive to create a value driving, collaborative and strategic environment. 

General Experience: 

• 1-2 years of experience in a client facing role focused on driving engagement and/or gathering client requirements 
• Microsoft Office Suite
• Adept at working in a collaborative team environment toward a shared goal 
• Experience in project management, balancing priorities, and holding stakeholders accountable 
• Strong attention to detail and superior communication skills 
• Ability to learn new concepts quickly 
• Energy, humor, compassion, and enthusiasm