Description

Individuals with a back ground or interest as a Behavioral Health Tech or Peer Support Specialist are generally good fits for our Client Support Specialist (CSS) positions.

Defining Wellness Center in Brandon MS has needs for Client Support Specialist for all shifts. These are direct, hands on positions that deal with clients being served in our inpatient treatment facility. The CSS must have a compassion for assisting others through their rode to recovery. The CSS position requires a strong ethic and desire to help others. Prior experience dealing with addiction or having seen the effects of it on others is beneficial with this position.

We strongly encourage those in recovery with lived experience for around a year of sobriety are highly encouraged to apply. This is also great hands on experience for those interested in pursuing degrees in counseling and related education.

We have a need for 3p to 11p CSS staff at present. All interested parties are encouraged to apply.

Core Competencies

Skills

• Teamwork: collaborates well with other employees and works effectively in team-based environments.
• Integrity & Ethics: demonstrates ethical behavior, such as honesty and strong moral principles; avoids conflicts of interest.
• Service Excellence: strives to provide excellent service to internal and/or external customers by meeting and managing customer expectations.

Knowledge

• Quality: accurate, organized and thorough. Applies principles of continuous improvement.
• Safety: demonstrates commitment to working in a safe, prudent manner with complete regard for individual safety.
• Confidentiality: maintains the highest degree of confidentiality with working knowledge of HIPAA laws.
• Policy Compliance: adheres to company policy and procedure and applicable Joint Commission standards.

Position Specific Competencies

Skills

• Ability to maintain accountability, meet deadlines, and follow-through on tasks.
• Exemplary ability to make sound decisions in crisis or demanding situations.
• Must have high level of interpersonal skills, as position continually requires demonstrated professionalism, tact and diplomacy.
• Understands need for and maintains appropriate confidentiality at all times when interacting with clients, their families, visitors, referral sources and all other contacts.

Knowledge

• Must have a clear understanding of recovery and addiction
• Must be able to utilize EMR system
• Understanding of Trauma Informed Principles when interacting with clients and staff

Duties and Responsibilities

• Plans and carries out individual client support services.
• Maintains accurate and complete records for each assigned client.
• Engages in on-site recreational activities (i.e. pickleball, AA meetings, games) with clients during non-therapeutic hours
• Attend meetings and trainings as needed
• Ensures that all client guidelines are being followed
• Must be able to lift a minimum of 50 lbs. and be ambulatory without assistance
• Must complete required documentation in a thorough and timely manner.
• Responsible for doing luggage and room contraband searches as requested and report findings to CSS supervisor and Nurse on duty
• Reports client interactions to appropriate team members
• Support cleaning staff as needed
• Performs other duties as assigned.

Requirements

Education

• High School Degree, or equivalent.

Experience

• Preferably one year of experience working in the behavioral health field.
• If self identifying as in recovery, must have a minimum of twelve months of sustained recovery

Licensure/registration/certification

• Peer Support Specialist or CCAR Recovery Coach certification preferred