Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through. This position is part of the Help Desk team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and can thrive in a fast-paced and high-pressure environment.
Local applicants need only apply

• Provide Help Desk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT Help Desk
• Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the Help Desk tracking software
• Document internal procedures
• Assist with on-boarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test, and configure new workstations, peripheral equipment, and software
• Maintain inventory of all equipment, software, and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as needed

• CompTIA A Certification, active and current
• CompTIA Net Certification, active and current
• Demonstrable knowledge of basic network setups and configurations
• At least 1 – 3 years of experience working in information technology or managed services team environment
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
• Experience with ticketing systems

• Positive attitude towards people and problems
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines
• Proficient communicator, including writing, speaking, editing, proofreading, and computer skills
• Above-par working capacity to work on small and large projects with great attention to detail.
• Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
• Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
• Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
• Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.

Job Summary