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Desktop Support Technician
Full Time 7 Months Ago
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DecisionPoint | Cortek is Hiring a Desktop Support Technician Near Washington, DC

Overview

DecisionPoint seeking a Desktop Support Technician to provide technical support to the Department of Interior, Bureau of Land Management (BLM) Information Technology Operation Support Services. This role is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. As federal government contractors, we must comply with President Biden’s Executive Order 14042, which requires all of our employees to be fully vaccinated by December 8, 2021.

Duties & Responsibilities

  • Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components.
  • Providing technical assistance and solutions to customers as well as other IT staff or contractors.
  • Collecting specific and detailed information from reference sources, software utilities, or customers.
  • Performing basic troubleshooting of networks, web pages, desktops/laptops, and mobile devices.
  • Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
  • Educating customers on new processes and procedures.
  • Ensuring tickets are promptly assigned and processed.
  • Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
  • Contacting customers and resolving tickets within SLA timeframes.
  • Utilizing only BOR approved remote support tools such as Bomgar, Remote Assist Launcher, Microsoft Remote Desktop, to provide remote customer support.
  • Following up with customers to ensure accurate solution and customer satisfaction before closing each ticket.
  • Ensuring tickets are closed promptly when issues are resolved.
  • Continual asset management including wiping, excessing equipment, equipment tracking.
  • Ensuring all work performed adheres to all BOR IT security policies.
  • Accomplishing administrative tasks such as required contractor training and filling out required forms in a timely manner

Qualifications

  • High School degree
  • A minimum 3 years of experience
  • Ability to obtain a Public Trust
  • Computer imaging knowledge
  • VTC/Conference room troubleshooting and support
  • Subject to all federal and state laws, rules and regulations, DecisionPoint requires all employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. DecisionPoint will provide reasonable accommodation to individuals who are legally entitled to an exemption under applicable laws so long as it does not create an undue hardship for DecisionPoint and/or does not pose a direct threat to the health or safety of the employee or others in the workplace.
 

Our Equal Employment Opportunity Policy

DecisionPoint is an equal opportunity employer. Our company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment. 

Vaccination Requirement

To be considered for U.S.-based positions, , where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.

  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

Job Summary

JOB TYPE

Full Time

POST DATE

08/07/2022

EXPIRATION DATE

02/01/2023

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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Technician job description and responsibilities

Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.

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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

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Perform upgrades and configuration of desktop and related peripherals.

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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

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Seek technical support positions.

01/21/2022: Santa Rosa, CA

TAKE A RELEVANT TRAINING PROGRAM.

03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

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