Description

Make your Next Move your Best Move!

Monday – Friday flexible schedule, bonuses; free food, recognition, and a casual dress code (JEANS ARE OK EVERYDAY!). 401(k) Company Match; Health, Dental, & Vision Insurance; Life Insurance; Holidays; Generous PTO; growth opportunities; award winning culture. We’re located right next to the famous Mall of America right off of 494 and American Blvd. We are easily accessible, as our state-of-the-art headquarters is located near the light rail system as well as multiple metro transit stations.

In this role you'll work as part of a team of IT professionals supporting our end users with hardware and software, helping enable a highly productive workforce. 

Requirements

Responsibilities Include:

• Timely and courteous operational support and troubleshooting of Windows-based workstations and other Information Technology devices utilized by end-users.
• Maintains and provides operational support of Windows Active Directory and Group Policy.
• Consults and troubleshoots with users to determine hardware, software or system issues concerning the company’s network system and daily operations processes.
• Participates in the patching of end-user devices and applications.
• Assists the Director of IT Infrastructure with implementation of strategic infrastructure initiatives as needed.
• Understands and adheres to Company information, security, and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual, and client-specific publications. 

Skills/Experience:

• Strong commitment to customer service and operational excellence
• Demonstrated ability to work effectively in a team environment
• Knowledge and experience with support and administration of Windows-based workstations
• Exposure to structured change control procedures 

Education: 

• A two-year associate/technical degree in computer science or equivalent experience.