DB Insurance Co., Ltd. (Anaheim, California Office) is looking for a candidate in IT team.

Currently, we are seeking to fill an entry(0-2years) experience level position with Bi-lingual ability. IT Support experience in any domain(Insurance domain preferred) and able to communicate in English and Korean.

If you are seeking Challenge, Opportunity, Teamwork, Integrity, Dedication and Royalty. DB Insurance is the right company for you.

About DB Insurance

Established in March 1962 as the first auto insurance company in Korea, DB Insurance has grown into a leading provider of differentiated non-life insurance products and services. Currently, Home office’s total assets are about 34.7 billion US dollars and direct annual written premiums are around 12.4 billion US dollars.

Expansion to overseas market has been achieved to pursue new growth engines and portfolio diversification. DB Insurance is committed to boosting revenues from existing overseas branch offices in the US as well as accelerating the entry into the Chinese market and strengthening its foothold overseas by entering newly emerging markets. DB Insurance (US Operation) operates 4 Branches. DB Insurance Co., Ltd. (U.S. Branch) currently writes all lines of property and casualty insurance in New York, California and Hawaii.

Financial Ratings:

A.M. Best Rating: A (Excellent)

“The ratings reflect the superior underwriting performance, stable market profile, sound investment performance and adequate capitalization level.”

S&P Rating: A-

“The financial strength ratings reflect its solid market position, strong capitalization, and good operating performance.”

Position: IT Support Specialist(Bi-lingual)

Department: US Business Planning Dept.

Career Level: Entry(0-2 years)

Position Type: Full Time

Location: Anaheim, CA

Job Description:

• Troubleshoots, diagnoses and resolves routine hardware, software and network connectivity problems.
• Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
• Prepares routine user instructions and procedures
• May conduct formal and informal end user technical training and assist in the development of training materials.
• Participates in hardware and software installation and upgrade projects.
• Assists in defining and recommending appropriate hardware and software configurations and standards to meet business needs and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
• Provide software and application support to customers.
• Collects, discusses, analyzes and documents branch operations requirements and processes and communicates these requirements to vendors.
• Creates check list and perform routine check on hardware.
• Develops test plans to be used in testing the IT support project. Assists in analyzing testing results throughout the project.
• Assists in getting quotes for IT related purchases or IT project from vendors
• Communicate with Korean HQ to diagnose hardware, software, network and system issues.
• Assists in getting project approval from Korea HQ by providing project documents in Korean

Job requirements:

• Able to read write and speak Korean and English.
• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in information systems, or related field preferred.
• Experience in a desktop, cloud, network and security support environment preferred.
• Experience working with computer programming concepts and basic language preferred.
• Ability to analyze end user problems related to desktop, network, security and applications.
• Knowledge of desktop computers and related equipment, network, security, cloud, operating systems, and software.
• Strong written and verbal communication skills and organization skills.

Compensation:

We offer competitive salary plus benefit package that includes health, vision, and dental insurance with 401K.

• UHC Global Medical & Dental Insurance
• Standard Vision Insurance
• John Hancock 401(K)
• Paid Time Off Vacation
• Paid Sick Days

Other qualification:

Must be authorized to work in the United States

Limited business travel may be required

Interpersonal skills to interact with customers and team members

Good communication skills

Good analytical and problem solving skills

Presentation skills to present to management and customers

Personal computer and business solutions software skills

Good ability to work in a team environment with multiple team members

Applying:

DB Insurance Co., Ltd. (U.S Operation) is an equal opportunity Employer.

Please send your resume and cover letter to:

ITsupport@dbinsus.com