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Customer Service Specialist
Apply
$47k-59k (estimate)
Full Time 1 Week Ago
Save

RI International is Hiring a Customer Service Specialist Near Dayton, OH

Job Description
RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use.
Our Mission isto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.
Our Vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.
Job Type
Part-Time: Non-Exempt
Shift
Day
Shift Hours
8:00am - 4:30pm - Saturday - Sunday
Specialties / Licenses or Certifications
N/A
Work Setting
Crisis
Salary/Hourly Wage
$15.00/hour
Our Position
The Customer Service Specialist position acts as the receptionist for the Program. The Customer Service Specialist is also responsible for providing routine clerical and administrative support with projects as needed.
Your Rewards
  • Nine (9) company-paid Holidays (Full-Time Only)
  • Paid-Time Off ; Accrued bi-weekly (Full-Time Only)
  • Company-Paid group life insurance (Full-Time Only)
  • Medical, Dental, and Vision plans start the 1st of the month following your start date (Full-Time Only)
  • Retirement Plans with Company match including 401k and Roth
  • Employee Assistance Programs (Full-Time Only)
Your Responsibilities
  • Answers telephones and acts as receptionist for program, triages phone calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
  • Performs routine typing and other clerical tasks including organizing, filing, copying and faxing.
  • Maintains an organized office filing system that assures confidentiality of all documents.
  • Ensures the facility reception areas are neat and orderly at all times.
  • Performs functions necessary for the initial registration and inputs individual’s data into computer.
  • Oversees the use, maintenance and repair of office equipment.
  • Assists in the ordering and stocking of office supplies as needed.
  • Assists in the process of gathering data necessary to perform billing and audit functions as requested.
  • Maintains petty cash.
  • Understands and adheres to RI International compliance standards as they appear in the Code of Conduct and Conflict of Interest Policies.
  • Performs other related duties as assigned.
Our Requirements
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Excellent computer skills, including Microsoft Office Suite.
  • Effectively communicates both verbally and in writing.
  • Excellent interpersonal skills.
  • Excellent customer service skills.
  • Organizational skills and high degree of accuracy.
  • Works cooperatively in a team environment.
  • High School Diploma or equivalent, Associate’s degree preferred.
  • Minimum of one (1) year of clerical or office experience required.
  • Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
  • We are a Second-Chance Employer
    • Must be able to pass a seven-year background check.
    • Must be able to pass substance abuse testing and/or tuberculous testing (if applicable).
    • Must be able to pass education verification check.
    • Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier (if driving is required for this position).
ADDENDUM - Arizona
Education High School Diploma or equivalent, Associate’s degree preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - California
Education High School Diploma or equivalent, Associate’s degree preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - Delaware
Education High School Diploma or equivalent, Associate’s degree preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - North Carolina
Education High School Diploma or equivalent, Associate’s degree preferred.
Licensure
Certification
Misc. Requirement
ADDENDUM - Washington
Education High School Diploma or equivalent, Associate’s degree preferred.
Licensure
Certification
Misc. Requirement
RI International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.RI International is a second chance employer and we consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed above may vary depending on the nature of your employment with RI International.
The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At RI International, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Job Summary

JOB TYPE

Full Time

SALARY

$47k-59k (estimate)

POST DATE

03/19/2024

EXPIRATION DATE

04/03/2024

WEBSITE

recoveryinnovations.org

HEADQUARTERS

Phoenix, AZ

SIZE

500 - 1,000

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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