TeamUp, a DaySmart company, (goteamup.com) is an all-in-one business management software solution for independent fitness gyms, studios and boxes. Our customers include businesses like CrossFit gyms, yoga and Pilates studios, martial arts centres, personal trainers and more. We are passionate about helping our clients have the best experience possible.
Since 2012, TeamUp has helped thousands of businesses take control of payments, scheduling, and member management.
We are actively looking for a Customer Success Specialist to join our growing team. You will need to be able to communicate all the intricacies of TeamUp software capabilities in a clear, concise, and friendly way. You should be comfortable handling a high volume of calls and messages from prospective customers and existing customers on a variety of enquiries. Ultimately, you will help maintain our reputation as a company that offers excellent and friendly customer support.
The ideal candidate also has an insatiable curiosity for solving problems and is reliable and organized.
YOU MUST HAVE
PREFER TO ALSO HAVE
BONUS POINTS FOR
Experience working with fitness businesses
WHY WORK FOR US?
We’re a small team doing very big things — your work will make a huge impact and your voice WILL be heard!
We may not all be in the same location, but you wouldn’t know it. We are a small, growing company and our team deeply cares about the success of our customers and each other! We have great communication platforms in place to ensure you have the resources to succeed in your role at TeamUp.
DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
ANN ARBOR, MI
200 - 500
$10M - $50M
IT Outsourcing & Consulting
DaySmart is a SaaS-based platform that provides workflow management solutions for businesses.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.