General Manager Position

JOB SUMMARY:

The General Manager is responsible for continually focusing on guest satisfaction, achieving hotel profitability through revenue generation and cost controls, and developing employees while maintaining the integrity of the hotel and brand. He/she is expected to develop and promote exceptional service skills in dealing with clients, guests and co-workers.

QUALIFICATION STANDARDS

Service Attitude and Communication

• Maintain high standards of personal appearance and grooming. Enforce the same standards with all employees (refer to handbook)
• Ensure that employees are always friendly, attentive, courteous, and efficient in the dealings with guests, managers and all other employees.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Approach all encounter with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain a professional working relationship with all employees and department heads.
• Greet and welcome all guests approaching the front desk.
• Participate and promote a guest awareness program.
• Participate and promote a service recovery program.
• Conduct regular staff and employee meetings once a month.
• Must be familiarized with all company computer, electrical and mechanical systems. And be prepared to contact the specific vendor to resolve any maintenance concerns or issues.

Managerial Responsibility

• Lead by example
• Show genuine care and concern for all employees.
• Safeguard company assets.
• Maintain property at highest standards of maintenance and cleanliness.
• Allow department heads to run departments, yet provide direction when necessary.
• Maintain a high level of confidentiality at all times.
• Adhere to all policies and procedures and train new employees to ensure compliance.
• Understand P&L and the effects of occupancy changes.
• Participate, oversee and assist in the budget process as required.
• Hold regularly scheduled financial and budget review meetings with appropriate personnel or department heads.
• Review employee schedule to ensure compliance forecasts and budgets.
• Meet all financial review dates and ownership directed programs in a timely fashion.
• Ensure that all department heads maintain budgeted levels according to ownership accounting procedures.
• Prepare and conduct all employee performance appraisals according to standards.
• Develop employees for future advancement through corporate programs and on-the-job training.
• Ensure that excellent service standard training is taking place in each department.
• Prepare and conduct all interviews and follow hiring procedures according to standards.
• Ensure that all managers are in compliance with standards in their interviewing and hiring procedures for departmental staff.
• Perform all department manager performance appraisals according to standards and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to standards and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure that all employees receive fair and equitable treatment according to standards.
• Focus the front office and guest service department on their role in contributing to the guest satisfaction.
• Complete required hotel training programs, and become qualified to train other employees as necessary.
• Make sure property is always prepared for surprise inspections by AAA and Government Agencies.
• Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share.

Sales & Revenue Responsibility

• In conjunction with the Operations Manager and Front Office Manager, conduct regularly scheduled sales meetings which focus on marketing and revenue forecasting.
• Develop thorough knowledge of top accounts and decision makers, as well as marketplace competition and factors.
• React appropriately to marketplace conditions.
• Assist in the development of the hotel marketing plan.
• Create and drive the sales culture at the hotel.
• Meet all sales clients on the property, including contacts and potential clients touring the property, to assist in the sales effort.
• Monitor the process of taking reservations to ensure that the service and sales techniques are maintained.
• Maximize room revenue and occupancy by reviewing status throughout the day. Analyze rate efficiency, monitor credit report and maintain close observation of the daily house account.
• Ensure that no-show revenue is maximized through consistent and accurate billing.
• Forecast monthly the hotel’s position by estimating revenues and line-by-line expenses.
• Analyze previous and projected data to generate an accurate forecast.
• Participate in community affairs and maintain positive public image for the Desert Palms Hotel & Suites

Operational Responsibility.

• Continually seek more cost-effective operation methods.
• Monitor Hotel’s safety program.
• Tour the housekeeping and maintenance departments daily and make any necessary scheduling or personnel adjustments as necessary.
• Inspect rooms regularly (weekly at a minimum). Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventative maintenance programs with department managers.
• Be able to perform all the duties of a front desk agent.
• Report to owners concerning overall performance of property and accomplishments within the operation.
• Reviews the daily revenue report (Audit).
• Analyzes the Audit report to the Housekeeper’s Report on a daily basis to investigate any discrepancies on occupied rooms.
• Review, monitor and implement necessary changes to ensure effective functionality of the Engineering and Housekeeping Departments.
• Monitor and review the hotel’s preventive maintenance (PM) program.

Administrative responsibility

• Perform administrative duties including but not limited to:
• Reading and writing reports.
• Maintaining and ordering selective inventory.
• Draft memorandums and orally communicate with all necessary individuals and organizations internally and externally.
• Critically review reports of occupancy, revenue etc.
• Make judgments and implement changes to maximize profits while maintaining quality and guest satisfaction.
• Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc
• Meet company standards with regard to ownership reporting and interaction.
• Ensure complete processing of invoices daily by using approved A/P procedures.
• Ensure that all appropriate information for financial documents is received by the owner monthly, in compliance with the monthly accounting calendar.
• Maintain procedures for handling of the safety deposit boxes with regard to security.
• Take an active role in the hotel credit and collection activities.
• Monitor and follow through on all workers comp. claims on a timely fashion until closed.
• Monitor and follow through on all property liability claims in a timely manner until closed.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Durango, CO 81301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 1 year (Required)
• Hospitality: 1 year (Required)

Work Location: One location