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Retail Sales Manager
Full Time | Retail 7 Months Ago
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David's Bridal, LLC. is Hiring a Retail Sales Manager Near Metairie, LA

The Sales Manager will effectively lead, develop and support the Stylist sales team to meet and exceed sales plans and productivity targets, build customer traffic and deliver 5-star customer service. The Sales Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with the customer; a mentor and coach to the Stylist team, and who sets expectations for 5-star customer service in order to “find the one” and support ‘her’ life event up to and beyond the event date. The Sales Manager is an individual who builds a store environment that delivers a flawless customer service and selling experience through beautiful store visual standards, execution of sales promotions and outreach. Essential Job Functions: Leads and models a customer first culture across all roles, executes customer service strategies to deliver a Five-Star Customer Service experience. Maximizes appointment build and drives customer loyalty through clientele calls.Resolves all customer issues and partners with Store Manager or Contact Center, as needed. Responds promptly to all customer questions providing product and service information. Speaks to every customer before they leave the store to validate and ensure an exceptional experience, resolving any issues in the moment.Manages customer service strategies to deliver a 4.8 customer rating, addressing all negative reviews and solving root cause.Creates a climate in which people want to do their best. Motivates direct reports and team members and makes each individual feel that his/her work is important.Dedicated to meeting and exceeding the expectations and requirements of internal and external customers. Manages with the stores customers in mind and holds their team accountable for doing the same.Maintains store-standards to support an exceptional customer shopping experience. Responsible for flawless execution of all marketing, promotions and markdowns.Maintains a professional dress code and ensures that all team members adhere to the company Dress Code Policy and standards.Leads the Stylists to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership.Executes sales plans consistently in partnership with Store Manager, drives sales through KPIs, to achieve a balanced Ranked Scorecard.Maintains the standards of being a role model and is committed to sales leadership of the Stylists by: Driving sales and customer service through constant floor management and use of SBI to develop selling skills and recognize great performance.Communicating daily sales goals to all associates and driving action through Chat Ins/Chat Outs.Monitoring individual associate performance and developing goals for improvement through coaching and feedback.Leading and inspiring Stylists to exceed a sales productivity per hour, bridal conversion and add-ons goals.Coaching the team to complete the sale on the first visit and capture future appointments.Leads all bridal shows and outreach initiatives in partnership with Store Manager.Leads execution of monthly Visual Merchandising Plan as an event, overseeing the outcome of activities and communicating the sales goals to the team.Manages critical thinking to identify the root cause of a metric, process or behavior and finds a solution to correct, working with Store Manager, as needed.Executes all critical operating procedures with accuracy and hold team accountable.Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Sought out by others for advice and solutions.Identifies and prioritizes critical business issues and aligns the team. Discerns what is critical and puts less important issues aside. Eliminates roadblocks.Monitors inventory management, special orders, layaway, mark out of stock, repairs and ensures first quality standards for all merchandise.Acts as a sales leader, coach and role model to Stylists through floor management.Builds, develops and retains high performing team members across all roles.Attends and participates in weekly management meetings.Participates in quarterly succession planning meetings with Regional Director.Supports weekly schedules based on productivity to meet the needs of the customer and sales while controlling total monthly income.Manages to achieve all daily, weekly and monthly routines and tasks while planning time effectively. Executes and monitors all the training for the five stages model for the Stylist, Dress Specialist and Bridal Show Reps.Creates a culture of inspiration by recognizing strong performance and celebrating achievements.Provides all team members with good working conditions and the personal respect each team member deservesChampions and executes new processes, behaviors and programs as assigned.Executes and hold team members accountable for Beautiful Store Standards, ensures flawless execution of all merchandising strategies to maximize sales. Requires all store team members to consistently maintain pristine housekeeping standards on the selling floor and back room.Communicates a compelling and inspired vision, sense of purpose, and expectations. Inspires and motivates the team to get on board. Adapts style to support and influence team members.Manages all loss prevention, security processes and policies at all times. Partners with the Store Manager and achieves all expense budgets including payroll, shrink, supplies, fixtures/equipment.Responsible to ensure that store payroll does not exceed monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.Manages authorized contests in partnership with leadership team to motivate store team. Addresses fixture replacement and store repairs.Executes effective scheduling practices to maximize sales and customer service.Completes all action plans on a quarterly basis with Store Manager. Executes all aspects of operational controls flawlessly. Focuses on development and learning, completes all training as assigned for on-going development.Knowledgeable of internal business end-to-end processes and priorities and executes them to compete in the marketplace to improve service. Partners with the Store Manager to execute strategies to build, develop and retain all high performing team members. Plus, reduce turnover.Solicits feedback from Stylists that enhances business, increases sales and creates a culture of continuous improvement.Participates in recruiting efforts through talent/new hire recommendations as directed by the Store Manager.Partners with Store Manager in developing employees to their full potential through coaching and training.Monitors all employee issues and partners with Store Manager to determine action plans and performance management strategies.Other duties as assigned.Physical Demands:While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time. Education & Credentials:High School Diploma or degree.Two years prior retail experience, preferably in a supervisory role in an apparel or specialty store environment.Prior experience with computerized POS system.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

08/12/2022

EXPIRATION DATE

09/30/2022

WEBSITE

davidsbridal.com

HEADQUARTERS

GREENVILLE, SC

SIZE

7,500 - 15,000

FOUNDED

2012

CEO

BEVERLY KRUTLER

REVENUE

$1B - $3B

INDUSTRY

Retail

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The job skills required for Retail Sales Manager include Customer Service, Planning, Leadership, Futures, Merchandising, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Sales Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Sales Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Retail Sales Manager positions, which can be used as a reference in future career path planning. As a Retail Sales Manager, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Sales Manager. You can explore the career advancement for a Retail Sales Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Sales Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Sales Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Sales Manager job description and responsibilities

They also assign sales targets to other business development agents.

12/28/2021: Pittsburgh, PA

They are responsible for every aspect of the day-to-day supervision of sales, staff, and stock.

12/23/2021: Saint Louis, MO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Sales Manager jobs

An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity.

01/24/2022: Tulsa, OK

Larger stores are more likely to employ retail sales managers than smaller stores.

01/01/2022: Santa Ana, CA

Those Retail Sales Managers who do attend college, typically earn either a Business degree or a Marketing degree.

03/14/2022: Petersburg, VA

When hiring retail store managers, employers look for candidates with effective communication, analytical, leadership, and problem-solving skills.

01/07/2022: Hopkinsville, KY

A professional Retail Sales Manager should also have a thorough knowledge of retail management best practices.

12/29/2021: Sumter, SC

Step 3: View the best colleges and universities for Retail Sales Manager.

College of the Atlantic
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