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Retail Customer Service Representative

Part Time | Retail 3 Months Ago

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.  Essential Job Functions: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.Use all systems to manage the customer flow to deliver five-star customer experience.Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alterations services and personalization options.Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.Maintain high dress code standards as required by the Dress Code policy.Greet and escort all alterations customers to and from alterations for appointments.Press, steam and spot clean all merchandise.Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.Build long-term relationships to meet and exceed customer satisfaction and loyalty.Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated. Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.Maintains a clean and well-organized alterations room.Performs duties and tasks as assigned by store management.Physical Demands:While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed.  Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials:High school diploma or equivalent degree1-2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience is helpful. Prior experience with computerized POS (Point of Sale) system

WEBSITE

davidsbridal.com

HEADQUARTERS

GREENVILLE, SC

SIZE

7,500 - 15,000

FOUNDED

2012

CEO

BEVERLY KRUTLER

REVENUE

$1B - $3B

INDUSTRY

Retail

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About David Bridal

David Bridal is a law practice company based out of 2321 Gallatin Pike N, Madison, Tennessee, United States.

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The job skills required for Retail Customer Service Representative include Customer Service, Point of Sale, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Retail Customer Service Representative positions, which can be used as a reference in future career path planning. As a Retail Customer Service Representative, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Representative. You can explore the career advancement for a Retail Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Customer Service Representative job description and responsibilities

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

02/14/2022: Moline, IL

They help customers compare products and services and advise clients about which options meet their needs.

02/05/2022: Binghamton, NY

They might also discuss how to use available services or demonstrate the right way to operate a product.

03/04/2022: Billings, MT

They listen to or read about customer problems and suggest solutions.

04/18/2022: Bergenfield, NJ

Built rapport with customers by asking probing questions and utilizing effective listening skills.

03/06/2022: Springfield, MO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Customer Service Representative jobs

The best CSRs are genuinely excited to help customers.

03/04/2022: Tulsa, OK

Since customer service representatives often communicate with clients who have limited knowledge of or are dissatisfied with a product or service, they must be empathetic.

02/27/2022: New Haven, CT

Customer service representatives who resolve client complaints need strong problem-solving skills.

03/22/2022: Gastonia, NC

They generally need to know how to create and update tickets and how to search for customer records.

04/15/2022: Newark, NJ

Having a previous customer service experience would be an advantage.

01/21/2022: Amarillo, TX

Step 3: View the best colleges and universities for Retail Customer Service Representative.

College of the Atlantic
Cleveland State University
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