Description

Summary:

The case manager is responsible for using sound professional judgment and best practices to ensure quality case management services are provided to the service population especially in crisis situations while maintaining compliance with established state and federal standards.

Roles and Responsibilities:

• Conducts initial intake interviews of UCs to include gathering familial, possible sponsorship information and to establish age of the youth.
• Conducts interviews/assessments of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
• Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
• Provided weekly face to face updates to youth and telephonic updates to family members/sponsor with documentation found in the UAC Portal.
• Ensure all information is imputed and unloaded onto the UAC portal within the ORR timeline.
• Ensure completed cases are submitted for internal review on a timely manner and within the ORR guidelines.
• Ensured the provision of three weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
• Facilitate incoming calls to minors with the appropriate family members and other approved caregivers.
• Facilitate attorney to client contact as requested by UC/attorney.
• Coordinate weekly treatment team meetings with representatives from all departments at the shelter.
• Attend case staffing/pre-staffing with funding source representative.
• Maintain physical and web-based client files.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
• Coordinate travel arrangement for UCs to their sponsors locations.
• Perform all other duties as assigned.

Qualifications

Required Education and Experience:

• Bachelors degree in social work, education, psychology, sociology or other behavioral science equivalent;
• Excellent organizational, verbal, written, and interpersonal communication skills in English and Spanish required;
• A minimum of two years experience providing case management services to vulnerable populations, preferably immigrant or refugee children; victims of human trafficking, sexual abuse, domestic violence; or individuals involved in the child welfare system;
• Capacity to deliver trauma informed services and navigate care for children with extensive histories of trauma;
• Ability to have a flexible schedule to accommodate occasional after-hours services, including evenings and weekends, sometimes with limited notice;
• Have a valid U.S. drivers license, valid auto insurance, a clean driving record, and personal transportation;
• Ability to successfully pass a criminal background check.

Work Environment:

This job operates in a professional office environment and within the community, using standard office equipment. This position routinely will travel to meetings located within the local communities and may periodically attend trainings in other cities within California and possibly other states.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision