Overview

Datawatch Systems, Inc., a leading national provider of managed access control and emergency management solutions for over 30 years, is seeking an experienced IT Professional to join our team in Bethesda MD.

Responsibilities

• Taking ownership of user incidents and requests by providing telephone, remote, and email support to our users/clients and logging incidents and requests
• Performing IP troubleshooting including VOIP and IP Video configurations
• Working with IT team in a 24/7 environment, utilizing the latest technologies, which may involve infrequent travel to configure remote systems
• Troubleshooting issues related to Microsoft Office Applications and Microsoft Office 2010-2016/Office 365
• Researching and identifying prospective vendors; evaluating products/vendors according to key business criteria; monitor vendor performance and resolve issues/concerns
• Responsible for managing procurement process utilitizing corporate applications and preferred vendor relationships for the Datawatch IT department
• Responsible for inventory control for employee user equipment.
• Prepare and issue purchase order and agreements
• Inspect and evaluate the quality of purchased items and resolve shortcomings

Qualifications

• A minimum of 2 - 3 years of IT Service Desk experience or equivalent
• Experience working with Desktop Operating System Imaging solutions
• Hands-on experience with the following technologies: Windows Server, Active Directory, Remote Desktop Server, DNS, DHCP, Office365, VoIP and Microsoft Office Applications
• Experience with managing users in Active Directory and Office 365 Exchange Online
• Strong hardware and software troubleshooting skills
• Strong documentation skills
• Demonstrate proficiency with Microsoft Windows 7 and Windows 10 Operating Systems
• Troubleshoot basic LAN, Internet and VPN connectivity issues 
• Excellent communication interpersonal and negotiation skills
• Strong analytical thinking and problem-solving skills
• A Bachelor's Degree or equivalent in Computer Science, Informations Systems Engineering, Business, or other related fields , or 4 years of related experience and / or training or equivalent combination of education and experience
• The ability to communicate clearly: you can explain just about anything to anyone and you are comfortable communicating with clients over the phone and in writing
• Strong customer service skills and a passion for creating an un-matched customer service experience
• The ability to deliver excellence independently and collaboratively
• It would be helpful to have one of the following industry related certifications: CompTIA: A , Network , Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSE-Server Infrastructure, MCSE-Exchange Server