The Impact You'll Make

The Client Success Manager collaborates with the Sales and Engineering teams to develop supported business solutions using technical discretion and judgment with advanced knowledge of IT manufacturers, representatives, and suppliers.

What You'll Do:

• Assist the Account Management and Technical Services teams with onboarding new managed IT service clients.
• Become a strategic partner by staying up to date with assigned clients' challenges and opportunities. 
• Facilitate recurring in-person business reviews with all assigned managed service clients. Perform IT budgeting and forecasting activities as agreed upon or requested by the client.
• Review clients' monthly service delivery reports, systems reports, and invoices to ensure accuracy and proactively address any anomalies or problem areas.
• Proactively work through the contract and licensing renewal queues while carrying out equipment and software quoting and procurement requests.
• Partner with Account Managers to identify and track future project opportunities, retain client services, and build client loyalty. 
• Help DataVizion’s SMB Project Services Team align project objectives with the client's IT strategies, budgets, and goals.
• Periodically serve as a point of escalation and communication during critical circumstances, business-impacting outages or sensitive service issues. 
• Assist with creating and documenting internal standard operating procedures related to the Client Success Manager position.
• Stay current on the new products, solutions, service offerings, and pricing.
• Previous experience in information technology is preferred but not required.
• Business & strategic planning, risk management, and/or change management experience.
• Understanding and practical experience with basic project management methodologies and best practices.

What You've Mastered:

• Bachelor’s degree in a related field

• Extreme ownership of day-to-day opportunities and challenges
• The customer-driven mindset with the ability to resolve conflicts
• Team-centric approach
• Curiosity and drive for continued learning
• Ability to work in a company office and/or remotely from a home office
• Ability to articulate the value proposition of products and services
• Effective communication and interpersonal skills are necessary to interact professionally and courteously with management, stakeholders, and other personnel.
• Proven leadership capabilities
• Detail-oriented and demonstrated organizational skills
• Ability to work independently, be adaptable, and tolerate the occasional stressful “high-stakes” situations
• Rely on experience and judgment to plan and accomplish goals
• Superior analytical and critical thinking skills
• Demonstrated personal initiative and motivation to succeed

What You’ll Get:

• Flexible work schedule
• Paid vacation
• Health, Vision, Dental, and Supplemental Insurance Plans
• HSA (including monthly employer contributions)
• Dependent Care Flexible Spending Account
• 401k profit sharing plan
• Employee Assistance Program Services
• Professional development opportunities
• Team celebrations

About DataVizion:

Named the 2021 Best Place to Work, DataVizion, an Inc. 5000 company, has seen tremendous growth and provides a full range of business technology solutions in Professional and Managed IT Services throughout the Midwest. From enterprises to small businesses, our priority is to provide a better connection for our clients through IT solutions that enhance speed, flexibility, and productivity in a secure environment. Backed by superior support and customer service, these proven solutions give our clients a competitive advantage to grow and thrive.

To learn more about DataVizion and the services offered, go to www.datavizion.com or follow us on Twitter, Facebook, and LinkedIn.

DATAVIZION LLC is an Equal Opportunity Employer. Employment opportunities at DATAVIZION LLC are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, color, religion, sex (including pregnancy), national origin, age, veteran status, disability, marital status, genetic information, or any other characteristic protected by law.
This Equal Employment Opportunity policy governs all aspects of employment, including, but not limited to, recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

DATAVIZION LLC strongly urges reporting all instances of discrimination and harassment and prohibits retaliation against any individual who reports discrimination, harassment, or participates in an investigation of such report. DATAVIZION LLC will take appropriate disciplinary action, up to and including immediate termination, against any employee who violates this policy.