The IT Specialist in our Eugene, OR location will collaborate with local and global Service Desk Team members and will support end users with PC, server applications and hardware on first and second level tech support. The specialist will interact with software systems engineering, network devices to identify problems and restore services.

Duties and Responsibilities

• Assist with IT issues including desktop/laptop troubleshooting, installation of hardware and software, mobile devices.
• Provide high level customer support
• Contact for technical escalations

Qualifications

· Bachelor’s Degree in Computer Technology and/or Technical Certifications

· 2 years of experience working within an IT professional environment

Other Skills

• Strong communication skills
• Solid troubleshooting skills
• Experience with Microsoft Products: Windows, Office 365 Suite, Active Directory
• Experience with Mobile Phone and Device OS - Apple iOS, Google – Android
• Understanding of network (LAN/WAN) architectures
• Basic knowledge of CISCO LAN technology
• ITIL / ISO27001 or other security experience a plus

Job Type: Full-time

Salary: From $1.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Help desk: 2 years (Required)

Work Location: One location