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Customer Success Director
data.world Austin, TX
Full Time | Wholesale 7 Months Ago
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data.world is Hiring a Remote Customer Success Director

The data.world team is looking for a strategic, results-driven Client Success Director (CSD) to engage, retain, and enable our clients. The CSD is ultimately responsible for the complete post-sales lifecycle of a portfolio of clients. As a CSD, you will be the primary advocate for each client, guiding them along a path to success. You’ll be working with a wide range of client personas. The ideal candidate will be as passionate about data.world as they are about providing an exceptional experience for every client. You will play a critical role in helping data.world achieve its mission.

At data.world, you will:

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value and adoption of our products and services, ensuring retention
  • Work with clients to establish critical goals or other key performance indicators; then aid the client in achieving their desired outcomes
  • Maintain high levels of client engagement (including on-site meetings) with a focus on client satisfaction and loyalty
  • Conduct workshops, business reviews and proactively suggest solutions to common client challenges
  • Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient
  • Proactively spot and correct any issues that could affect client satisfaction or retention
  • Program manage account escalations
  • Detect, report, forecast and mitigate client risk
  • Develop, prepare, and nurture clients for advocacy; drive client references and case studies
  • Continually identify and develop new uses for data.world that drive adoption and align to clients’ business needs and strategic goals
  • Work to identify and/or develop upsell opportunities in partnership with the Strategic Account Executive
  • Advocate client needs and escalate client issues interdepartmentally
  • Develop Client Success assets and methods, and work with Product Marketing to create new or refine existing adoption materials.

We’d love to see:

  • Five years minimum experience in Client Success or equivalent history of increasing client satisfaction, adoption, and retention
  • Familiarity working with enterprise, Fortune 100 clients
  • Demonstrated versatility in communicating complex technology-related business issues to audiences with a varying range of technical expertise
  • Ability to lead a meeting / command a room
  • Diplomacy, tact, and poise under pressure when working through client issues
  • Creative thinker with an innovative approach to problem solving
  • Self-motivated, proactive team player with innovative ideas to inspire client loyalty and adoption
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Detail oriented and analytical
  • Occasional travel may be needed (35%)
  • Bachelor’s degree – technical degree, aptitude, or experience is a plus

If you have the exceptional combination of skills and qualities that we are looking for, then we’re excited to meet you!

Perks and benefits:

  • Competitive compensation with a generous bonus program
  • Fully paid health, vision, and dental insurance premiums for your entire family
  • Company-paid life insurance, short and long-term disability insurance, and legal coverage
  • Remote-forward, super flexible, casual, and enjoyable environment with open PTO
  • Charitable donation matching and community philanthropy opportunities
  • Wellness programs catered to individual needs
  • Quarterly headquarters events - all employees welcome
  • An awesome group of smart and determined coworkers, including a tight-knit team of startup veterans with integrity, passion, and a sense of humor
  • Your own Sparkletar owl character - have you seen them yet?

Note: We encourage people from underrepresented groups to apply. data.world is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are the world’s largest collaborative data community and we very much believe that our people need to represent the very diverse nature of the community we are serving and customer base we are winning. We believe that diversity leads to the most creative discussions, ideas, and outcomes.

Drug-Free Workplace

data.world is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug-free workplace.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

POST DATE

08/24/2022

EXPIRATION DATE

11/19/2022

WEBSITE

dataworld.co.za

HEADQUARTERS

RABAT, RABAT-SALE-KENITRA

SIZE

100 - 200

FOUNDED

1995

CEO

ABDELHAFID EL IDRISSI

REVENUE

$5M - $10M

INDUSTRY

Wholesale

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The following is the career advancement route for Customer Success Director positions, which can be used as a reference in future career path planning. As a Customer Success Director, it can be promoted into senior positions as a Head of Customer Success that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Director. You can explore the career advancement for a Customer Success Director below and select your interested title to get hiring information.

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