Overview

The primary function of this position is to support and improve the overall information technology operations of DDC. This includes maintaining and upgrading PCs and related equipment, installation and support of in-house applications, and timely support of end-users. The IT Desktop Support Technician will also be required to monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency. The position is essential to the Company’s success as it helps ensure functioning computer systems and increases the productivity of all employees.

Responsibilities

• Ensure implementation of Company safety, health and environmental programs for employees whose work is directed. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
• Commitment to the Company’s policies, principles, and procedures and adheres to the Company’s procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (“EEO”), discipline/corrective action, and security
• Primary point of contact for end-user support and troubleshooting (both internal and remote).
• Responsible for the deployment, upgrades, and repair of corporate computer equipment and associated devices.
• Manages the distribution and maintenance of various in-house and third-party applications.
• Oversees helpdesk ticketing system and manages daily operational tasks.
• Testing of new vendor products and technologies for use within existing company environment.

Qualifications

Required Knowledge, Skills and Abilities:

• Comprehensive knowledge of Windows operating systems, Microsoft Office products, and corporate software.
• Broad experience with desktop hardware including assembly, imaging solutions, backups, and patching.
• In-depth understanding of computer hardware, software and peripheral devices.
• Moderate understanding of various corporate software packages and document management systems.
• Able to prioritize tasks, and work effectively both independently and as part of a team.
• Capable of independently researching and implementing solutions to complex problems.

Educational / Experience Qualifications:

• Any combination of education, training and experience listed above that demonstrates the ability to perform the duties of the position.
• 2-5 years relevant work experience preferred.

Supervisory Responsibility:

• Individual Contributor.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met with or without a reasonable accommodation by an employee to successfully perform the essential functions of this job.

• Communicate - The person in this position frequently communicates with peers. Must be able to exchange efficiently in these situations.
• Lifting/moving - Must be able to properly move up to 50 pounds.
• Ascend/Descend from areas utilizing ladders and other devices.

Required SOP’s Required SOP’s :

• none

Required Department Specific Training :

• Cyber Security Awareness (Annually)

PPE Required for this position :

• none

Computer Access/ Programs Required for this Position :

• Standard IT desktop suite of applications

EEO Statement:

The Equal Employment Opportunity Policy of the Data Device is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability or other protected class. DDC hires and promotes individuals solely on the basis of their qualifications. Title II of the Genetic Information Nondiscrimination Act of 2008 protects applicants and employees from discrimination based on genetic information in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. GINA also restricts employers’ acquisition of genetic information and strictly limits disclosure of genetic information. Genetic information includes information about genetic tests of applicants, employees, or their family members; the manifestation of diseases or disorders in family members (family medical history); and requests for or receipt of genetic services by applicants, employees, or their family members.

Of Note: This position guide is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. This position guide indicates, in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the ADA) expected of the incumbent. Duties, responsibilities and activities may change at any time with or without notice as required.