Branch Manager

Position Title: Branch Manager

The Branch Supervisor is responsible for the overall daily operations of customer service and dispatch of the assigned location(s). The Branch Supervisor should help maintain profitability by controlling branch labor, and expenses, and limiting potential service issues. The Branch Supervisor, through training, auditing, and enforcing company procedures/policies should help identify issues and solutions to help improve workflow and improve policy adherence.

Primary Job Functions:

• Work with customers and employees to ensure ease of doing business, proper compliance as required, and evaluate/implement customer-specific work instructions in conjunction with company policy.
• Take part in the hiring process of new employees.
• Participate in weekly/monthly management /annual meetings, delegation of work as required, overseeing weekly reporting.
• Investigates root cause of service failures related to work performed by the branch operations team and documents findings via the non-conformance report.
• Supervise Dispatchers / CSR’s / Drivers.
• Create / post employee weekly schedule and manage time off.
• Verify Overtime on the weekly report.
• May assist with Driver settlements, deductions, adjustments, and daily revenue review.
• May assist with Driver payroll for (Zero Dollar pay report, Split driver Revenue Report).
• Investigating / Reporting / Documenting Service Issues.
• Help to train new and current employees on the proper execution of duties and reporting of issues for root cause analysis.
• Serve as an after hours on-call contact.
• Perform any / all job functions as needed.

Job Description for Branch Supervisor

Skills Required:

• Documenting / Recording Information – Entering, transcribing, recording, storing, or maintaining information in written or electronic form.
• Getting Information – Observing, receiving, and otherwise obtaining information from all relevant sources.
• Processing Information – Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Analyzing Data or Information – Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution, solve the problem, or consult with a superior for instruction.
• Monitor Processes, Materials, or Surroundings – Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Communicating with People – Communicating with people inside / outside of the company and representing the company in a positive manner, in person, in writing, or by telephone or e-mail.
• Updating and Using Relevant Knowledge – Keeping up-to-date technically and applying new knowledge to your job.
• Interacting with Computers – Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information. Familiar with proper etiquette when using email, basic computer programs, and the internet.
• Operating a phone and phone system – Communication via phone to people inside / outside of the company while doing business daily. Familiar with proper phone etiquette.
• Communicating with Management, Peers, or Subordinates – Providing information to management, co-workers, and subordinates by telephone, in written form, email, or in person.

**This job description is meant as an overview and there may be duties added or deleted as dictated by business, workloads, and staffing levels. These duties may be assigned by you Manager or Supervisor**

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Charlotte, NC 28217: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: One location

Salary : $50,000 - $55,000