Recognized as one of the fastest growing companies in Tampa Bay nine years in a row and on the Inc. 5000 list of top privately held companies in the country for the last nine years, DAS Health is seeking an IT Support Engineer located in or within driving distance to San Francisco, CA.

**This is a field services position with daily on-site work throughout San Francisco.**

The IT Field Support Engineer is responsible for providing proactive on-site T1-T3 technical support to users in an efficient and accurate manner. The IT Support Engineer is responsible for being the site's technical leader as well as maintaining internal Service Boards.

Job Duties Include:

• Design, plan and implement advanced technical solutions.
• Participate in initial project planning.
• Handle escalations from System Admin II Tech.
• Quality Check and Network Discovery for projects.
• Work directly with Systems Administrator group to solve complicated I.T. issues.
• Work with Systems Administrators to determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Meet with clients and manage technical resources as needed.
• Ensure the documentation and configurations are current for the team’s assigned customer list.
• Ensure that all team members are following all the company’s technical protocols and procedures.
• Assist with technical training of team members.
• Work directly with the Team Lead to address personnel issues related to technical deficiencies.
• Work directly with the Team Lead to implement strategic plans for the team’s assigned customers.
• Have the technical proficiency to perform all the Help Desk Tech’s and Help System Admin’s responsibilities.
• Support the MSP Manager as needed.

Requirements:

• 4-8 years of experience in an IT support position
• High School diploma or GED Equivalent
• A , Network , MCSE, MTA: Windows Server Administration Fundamentals preferred
• Strong networking knowledge
• Proficient in Windows Server and other cloud-based server environments (Azure, AWS, and WVD)
• Strong knowledge of Microsoft 365 Email and Office Products
• Strong knowledge of Microsoft Windows; knowledge of MacOS and Linux preferred
• Efficient problem solving / troubleshooting skills
• Energetic, pleasant and professional
• Have good verbal and written communication skills
• Attention to detail in all things, neat and organized
• Strong time management skills to complete multiple concurrent tasks/tickets in a timely manner

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For nearly two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!