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A frontline technical support professional who receives, documents, and handles tickets. Responsible for providing information, restoring service, providing specific services and escalating tickets.
• Provides frontline technical support in person, by telephone, via self-service tickets or other communication venues. • Responsible for providing a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support. • Responsible for obtaining pertinent information for ticket creation and providing a customer friendly resolution. • Become proficient with IT service management software and maintains current with functionality. • Successfully utilizes the ACD (Automatic Call Distributor) system within department guidelines. • Presents information in small and medium group settings (informal presentations). Communicates the status of open problems or issues to all concerned parties. • Manages single-person projects as assigned, using proscribed workflows from inception through completion, with minimum supervisor oversight. • May teach classes in desktop software, specialized applications and desktop use. Independently plans curriculum and training material. Participates in research and development of new training methodologies. Uses feedback to modify and improve training skills. • Performs other duties as required or assigned.
Full Time
11/22/2022
12/18/2022
dartmouth-hitchcock.org
LEBANON, NH
7,500 - 15,000
1893
JAMES WEINSTEIN
$1B - $3B
Ambulatory Healthcare Services
The job skills required for User Support Analyst (FT) include Presentation, Technical Support, Written Communication, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be an User Support Analyst (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by User Support Analyst (FT). Select any job title you are interested in and start to search job requirements.