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Technical support professional who responds to escalated tickets as required via additional skills, knowledge, tools or authority; may resolve incidents remotely or at user's location via equipment returns; responsibilities may include hardware & software deployments, moves, adds and changes.
• Provides support and trouble-shooting that tier 1 cannot resolve. • Provides high-level customer service. • Utilizes Automatic Call Distribution (ACD) telephone system and backs up tier 1 telephone support as needed. • Performs work locally, remotely, via telephone, e-mail, and in-person. • Provides services for D-H managed equipment including but not limited to personal computers (PCs) (desktops and laptops), peripherals, mobile devices, tablets, kiosks, faxes, printers, and scanners. • Accurately performs installing/uninstalling of software and set-up/configuration of D-H managed PCs and peripherals. • Provides system hardware and/or software repairs of DH PCs and peripherals. • Performs upgrades of D-H managed PCs. • Provides and prioritizes trouble-shooting of software and hardware issues utilizing technical skills and appropriate DH approved technical tools. • Utilizes current software platform for ticket management, problem management, inventory, and asset management. • Performs duties related to recycling of discontinued PCs and peripherals, reimaging PCs and duties related to lost or stolen PCs and peripherals. • Acts as departmental technical expert for other IS departmental staff, end-users and third party IT vendors. • Networks and collaborates with other IS teams. • Participates in administration of PC security policies, projects and on-going surveillance. • Supports projects and go-lives which may require on call coverage or an increase in work hours. • Performs other duties as required or assigned.
Full Time
11/22/2022
12/18/2022
dartmouth-hitchcock.org
LEBANON, NH
7,500 - 15,000
1893
JAMES WEINSTEIN
$1B - $3B
Ambulatory Healthcare Services
The job skills required for Desktop Technician (FT) Day include Customer Service, Operating System, Technical Support, Help Desk, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Technician (FT) Day. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Technician (FT) Day. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Technician (FT) Day positions, which can be used as a reference in future career path planning. As a Desktop Technician (FT) Day, it can be promoted into senior positions as a CAD Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Technician (FT) Day. You can explore the career advancement for a Desktop Technician (FT) Day below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Technician job description and responsibilities
Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
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Delivering IT and related assistance upon request, or as you deem suitable.
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Performing routine inspections and upkeep of existing installations.
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Updating computer operating systems and other important software, as needed.
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Substantiating requests for hardware and software purchases and upgrades, if appropriate.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Technician jobs
Ability to effectively prioritize and execute tasks in a high-pressure environment.
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Ability to conduct research into PC and software issues and products as required.
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Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
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Able to read and understand technical manuals, procedural documentation and OEM guides
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Working technical knowledge of current protocols, operating systems, and standards.
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Step 3: View the best colleges and universities for Desktop Technician.