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Dartmouth-Hitchcock Health
Lebanon, NH | Full Time
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Desktop Technician (FT) Day
Full Time 4 Months Ago
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Dartmouth-Hitchcock Health is Hiring a Desktop Technician (FT) Day Near Lebanon, NH

Overview

Technical support professional who responds to escalated tickets as required via additional skills, knowledge, tools or authority; may resolve incidents remotely or at user's location via equipment returns; responsibilities may include hardware & software deployments, moves, adds and changes.

Responsibilities

• Provides support and trouble-shooting that tier 1 cannot resolve. • Provides high-level customer service. • Utilizes Automatic Call Distribution (ACD) telephone system and backs up tier 1 telephone support as needed. • Performs work locally, remotely, via telephone, e-mail, and in-person. • Provides services for D-H managed equipment including but not limited to personal computers (PCs) (desktops and laptops), peripherals, mobile devices, tablets, kiosks, faxes, printers, and scanners. • Accurately performs installing/uninstalling of software and set-up/configuration of D-H managed PCs and peripherals. • Provides system hardware and/or software repairs of DH PCs and peripherals. • Performs upgrades of D-H managed PCs. • Provides and prioritizes trouble-shooting of software and hardware issues utilizing technical skills and appropriate DH approved technical tools. • Utilizes current software platform for ticket management, problem management, inventory, and asset management. • Performs duties related to recycling of discontinued PCs and peripherals, reimaging PCs and duties related to lost or stolen PCs and peripherals. • Acts as departmental technical expert for other IS departmental staff, end-users and third party IT vendors. • Networks and collaborates with other IS teams. • Participates in administration of PC security policies, projects and on-going surveillance. • Supports projects and go-lives which may require on call coverage or an increase in work hours. • Performs other duties as required or assigned.

Qualifications

• Bachelor’s degree in a computer related field with 3 years of relevant experience or equivalent required. • Excellent verbal and written communication skills required. • Strong customer services skills required. • Maintains knowledge of common DH used operating systems and company-wide distributed software (i.e.: Microsoft Office). • Demonstrated utilization of appropriate technical tools such as, but not limited to: AD console, Citrix console, LANDesk, safeguard console, help desk utility, and security, provisioning, remote access, and printer software tools. • Ability to pass a typing test at a minimum of 40 WPM. • Reliable transportation for remote site (scheduled or on-demand) support including clean and fully valid driving license.

Required Licensure/Certifications

• CompTIA, HDI and/or Windows Microsoft

Job Summary

JOB TYPE

Full Time

POST DATE

11/22/2022

EXPIRATION DATE

12/18/2022

WEBSITE

dartmouth-hitchcock.org

HEADQUARTERS

LEBANON, NH

SIZE

7,500 - 15,000

FOUNDED

1893

CEO

JAMES WEINSTEIN

REVENUE

$1B - $3B

INDUSTRY

Ambulatory Healthcare Services

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The job skills required for Desktop Technician (FT) Day include Customer Service, Operating System, Technical Support, Help Desk, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Technician (FT) Day. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Technician (FT) Day. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Technician (FT) Day positions, which can be used as a reference in future career path planning. As a Desktop Technician (FT) Day, it can be promoted into senior positions as a CAD Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Technician (FT) Day. You can explore the career advancement for a Desktop Technician (FT) Day below and select your interested title to get hiring information.

If you are interested in becoming a Desktop Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Technician job description and responsibilities

Advising staff on appropriate procedures for directing their IT-related queries and recommendations.

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Delivering IT and related assistance upon request, or as you deem suitable.

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Performing routine inspections and upkeep of existing installations.

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Updating computer operating systems and other important software, as needed.

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Substantiating requests for hardware and software purchases and upgrades, if appropriate.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Technician jobs

Ability to effectively prioritize and execute tasks in a high-pressure environment.

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Ability to conduct research into PC and software issues and products as required.

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Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

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Able to read and understand technical manuals, procedural documentation and OEM guides

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Working technical knowledge of current protocols, operating systems, and standards.

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Step 3: View the best colleges and universities for Desktop Technician.

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