SUMMARY OF RESPONSIBILITIES/DUTIES:

The primary responsibility for the Service Manager is the Supervision of the day-to-day activities of the Service Department. Provide direction to the departments’ personnel and to promote the department’s growth and development while maintaining profitability and keeping expenses within budget.

SPECIFIC DUTIES & RESPONSIBILITIES:

• Monitor schedule and dispatch work orders.
• Maintain acceptable levels of applied time.
• Primary contact for all service related phone calls and assist front counter phone calls as needed.
• Provide technical support for service related items from walk-in customers.
• Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
• Promote additional sales through repairs and field service, i.e. filters, P.M. programs, system upgrades, etc.
• Assist with overflow service work when necessary.
• Bill out shop and field service projects.
• Maintain quality control and professional appearance of all shop service work.
• Assist in training and development of service personnel.
• Promote teamwork attitude among service personnel and all other company employees.
• Provide assistance in development of sales strategies to penetrate new and existing markets.
• Maintain acceptable shop appearance.
• Other duties as assigned by Management.

SKILLS/QUALIFICATIONS:

Fluid Power Degree or Equivalent Experience; Strong Mechanical Background; Hydraulic Background Preferred; Highly Motivated Self-starter; Excellent Customer Service & Communication Skills (verbal & written); Proficient with Planning and Organization.