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Service Manager
Full Time 6 Months Ago
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Dakota Fluid Power is Hiring a Service Manager Near Aberdeen, SD

SUMMARY OF RESPONSIBILITIES/DUTIES:The primary responsibility for the Service Manager is the Supervision of the day-to-day activities of the Service Department. Provide direction to the departments’ personnel and to promote the department’s growth and development while maintaining profitability and keeping expenses within budget.

SPECIFIC DUTIES & RESPONSIBILITIES:

  • Monitor schedule and dispatch work orders.
  • Maintain acceptable levels of applied time.
  • Primary contact for all service related phone calls and assist front counter phone calls as needed.
  • Provide technical support for service related items from walk-in customers.
  • Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
  • Promote additional sales through repairs and field service, i.e. filters, P.M. programs, system upgrades, etc.
  • Assist with overflow service work when necessary.
  • Bill out shop and field service projects.
  • Maintain quality control and professional appearance of all shop service work.
  • Assist in training and development of service personnel.
  • Promote teamwork attitude among service personnel and all other company employees.
  • Provide assistance in development of sales strategies to penetrate new and existing markets.
  • Maintain acceptable shop appearance.
  • Other duties as assigned by Management.

SKILLS/QUALIFICATIONS:Fluid Power Degree or Equivalent Experience; Strong Mechanical Background; Hydraulic Background Preferred; Highly Motivated Self-starter; Excellent Customer Service & Communication Skills (verbal & written); Proficient with Planning and Organization.

Job Summary

JOB TYPE

Full Time

POST DATE

09/15/2022

EXPIRATION DATE

12/06/2022

WEBSITE

dakotafluidpower.com

HEADQUARTERS

Sioux Falls, SD

SIZE

100 - 200

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
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