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Service Manager

Aberdeen, SD | Full Time
Expired

Job Description

SUMMARY OF RESPONSIBILITIES/DUTIES:The primary responsibility for the Service Manager is the Supervision of the day-to-day activities of the Service Department. Provide direction to the departments’ personnel and to promote the department’s growth and development while maintaining profitability and keeping expenses within budget.


SPECIFIC DUTIES & RESPONSIBILITIES:

  • Monitor schedule and dispatch work orders.
  • Maintain acceptable levels of applied time.
  • Primary contact for all service related phone calls and assist front counter phone calls as needed.
  • Provide technical support for service related items from walk-in customers.
  • Perform shop labor estimates and quote in-house repairs, and upon approval, purchase the necessary repair parts or replacement components and reschedule assembly time.
  • Promote additional sales through repairs and field service, i.e. filters, P.M. programs, system upgrades, etc.
  • Assist with overflow service work when necessary.
  • Bill out shop and field service projects.
  • Maintain quality control and professional appearance of all shop service work.
  • Assist in training and development of service personnel.
  • Promote teamwork attitude among service personnel and all other company employees.
  • Provide assistance in development of sales strategies to penetrate new and existing markets.
  • Maintain acceptable shop appearance.
  • Other duties as assigned by Management.

SKILLS/QUALIFICATIONS:Fluid Power Degree or Equivalent Experience; Strong Mechanical Background; Hydraulic Background Preferred; Highly Motivated Self-starter; Excellent Customer Service & Communication Skills (verbal & written); Proficient with Planning and Organization.

Company Overview

  • Website dakotafluidpower.com
  • Headquarters LINCOLN, NE
  • Size 100 - 200
  • Founded 1991
  • Type
  • CEO BRIAN ZWEIBOHMER
  • Revenue <$5M
  • Industry Business Services
  • About dakota fluid power
  • Dakota Fluid Power, Inc. is your complete source for Fluid Power Solutions & Services. At DFP, we will help you solve your most important fluid power challenges by providing you with innovative products, technical expertise and a well-stocked inventory. It is our goal to provide unparalleled customer service, unsurpassed quality and competitive prices on all the products and services we provide. Dakota fluid Power customer service centers provide: Complete Hydraulic Services, Component Sales, Hose Assemblies, Systems Engineering, Component Repair, Machine Shop Services & Field Service. Each cu ... stomer service center is staffed with specialists uniquely qualified to assist customers with product selection and project advice. Our customer service centers throughout the Midwest maintain large in-stock inventories of pumps, motors, valves and accessories. Service Capabilities: Dakota Fluid Power offers every aspect of Fluid Power Services from oil conditioning to complete system modification. We have the largest staff of Certified Professional Service Technicians in the upper Midwest. Each customer service center provide in-house component repair and testing, complete cylinder rebuilding, installation and start-up assistance, as well as fully equipped service trucks for your on-site troubleshooting and repair needs. Design and Engineering Services: Our design and engineering staff provides complete hydraulic system and electronic controls integration. At DFP, we can assist you with systems design, engineering support, prototype development, on-site start-up, testing and troubleshooting. Dakota Fluid Power's unique strengths are comprised of our ability to come together as a team utilizing shared resources, as well as technical and hydraulic expertise, to ensure that your needs are met on time and on budget. We have branches in Sioux Falls, SD, Aberdeen, SD, Rapid City, SD, Fargo, ND, MInot, ND, Mandan, ND, Lincoln, NE, La Crosse, WI & Grand Rapids, MN. More

Skills for Service Manager

The job skills required for Service Manager include Customer Service, Responsibility, Communication Skills, Self motivated etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Service Manager

The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

How to Become a Service Manager

If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1 Understand the job description and responsibilities of a Service Manager

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Step 2 Knowing the best tips for becoming a Service Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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