SUMMARY OF RESPONSIBILITIES/DUTIES:

The primary responsibility of the Sales Admin. Support (CSR Support) individual is to provide timely and professional customer service to Dakota Fluid Power customers, while supporting DFP Sales through effective communication, excellent organization and time management skills.

JOB DUTIES INCLUDE:

• Data entry of customer orders, conversion of quotes into orders and billing utilizing the Electronic Resource Planning (ERP) system.
• Work closely with purchasing to complete stocking and special orders to consolidate purchases and shipping.
• Monitor and verify that purchase orders are confirmed for delivery; record information into the ERP system.
• Acknowledge and confirm to customer and vendor that orders are placed.
• Utilize open order reports to monitor and follow-up on customer orders.
• Verify customer pricing based on quotes and customer history; request customer purchase order adjustments and authorization as needed prior to processing order.
• Assist Customer Service Representative (CSR) in process improvements and participate in ongoing training classes.
• Correspond with customers and vendors regarding open orders, account information, invoices and assist with customer/vendor complaint resolution.
• Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
• Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
• Other duties as assigned by Management.

SKILLS/QUALIFICATIONS:

Exceptional Customer Service; Strong Communication Skills (written & verbal); Listening and Phone Skills; Problem Solving; Attention to Detail; Computer Experienced (Numeric Key and Accuracy); Office Equipment Usage; Multitask & Prioritize; Works Well Under Pressure with Frequent Interruptions; Dedication to Excellence.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Work Location: In person