Overview

Manages the branch’s operations with accountability for sales, customer service, profitability, productivity and loss prevention. Communicates and enforces store goals and policies and ensures compliance with security, sales, safety, and recordkeeping practices. Provide coaching, training and direction to ensure branch sales, customer service, profitability, and asset management goals are met. Ensures all company policies, safety standards, and procedures related to employees and operations are followed. Disciplines as appropriate. Oversees store housekeeping, maintenance, and repair.

Responsibilities

• Ensures all branch employees are following all procedures, policies, safety standards, and work instructions.
• Assist in the hiring, training, performance management including twice annual performance reviews. And corrective actions when needed.
• Resolve customer issues, complaints and transactions when necessary.
• Assist in the planning of forecasting inventory needs with purchasing and the sales staff, ensuring adequate product inventory is available and in good condition.
• Resolve operations issues or concerns by communicating with Regional Operations Manager VP of Equipment Sales and or VP of Operations.
• Ensure House account sales are being monitored and accounts are being worked and transferred over to sales team when appropriate.
• Review branch P&L’s with Regional Operations Manager and provide guidance and direction to help deficient areas get back on track.
• Work with Region Manager/Equipment Manager, and Territory Sales Manager’s to enable branch to achieve overall sales goals.
• Keep current with monthly cycle counts and keep dead stock at an minimum.
• Ensure that all branch employees receive training for their roles.
• Ensure branch is clean, organized, safe, and are properly stocked.
• Ensure delivery routes and schedules are relevant at their branch.
• Works to meet goals set on Annual Branch Manager’s Bonus.

Qualifications

• General knowledge of Refrigeration/HVAC wholesale experience.
• Product Knowledge and understanding the Refrigeration and HVAC industries.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Good Judgment.
• Strong leadership and management skills
• Knowledge of warehousing, inventory and facility lease agreements
• Strong knowledge of sales and P&L’s.
• Excellent computer knowledge including Microsoft Office.
• High school diploma or GED required
• A 2- or 4-year college degree preferred
• Excellent knowledge of the products Thermal Supply sells
• Comprehends Thermal’s Inside Sales, Warehouse, and Delivery Functions
• Proactive, self-motivated and willingly seeks opportunities to benefit Thermal Supply
• Thinks creatively and identifies sales opportunities
• Positive approach toward challenging situations
• Strong decision-making abilities - understands impact and implications of decisions
• Strong negotiation skills
• Strong presentation skills
• Strong people management and time management skills
• Able to operate computer terminal, personal computer and office machines
• Able to communicate with the customer in person and on the phone