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Reliability Program Manager

Baltimore, MD | Other
18 Days Ago

Job Description


Elite Line Services is a major single source maintenance solution in the industry with the bandwidth to service all of your equipment maintenance needs. We maintain all original equipment manufacturers for material handling equipment, BHS, PBB, Facilities, GSE and vehicles. Our hybrid programs efficiently cross utilize technicians between equipment types to provide seamless coverage that protects the best interest of our customers. Whether this is getting full warranty value for new parts and systems or applying experienced and specialized technical support for mature equipment needs, ELS has you covered.




The Reliability Program Manager position is responsible for the maintenance of the Reliability Excellence model, driving the improvement of facility reliability, and will champion the maintenance improvement plans. This position is responsible for the management of Root Cause Analysis (RCA). The Reliability Manager will apply knowledge and experience to ensure continuous improvement to optimize the company’s physical assets and Maintenance and Reliability processes and strategies. The candidate will be directly involved in the continued implementation of a progressive and integrated Reliability Centered Maintenance and Equipment Reliability Improvement process across multiple sites.



· Support the overall company safety culture, set the example, hold team members accountable for safety behaviors and policies, and recommend areas for improvement.

· Foster a team environment at both the site and regional levels in support of overall company objectives.

· Oversees the business, financial and technical activities of Operations and Maintenance sites.

· Engage with the Business Development process, including contract review.

· Coordinate development of Site’s annual operating plan and budget.

· Routinely review P&Ls for designated regional sites.

· Maintain client relationships and own overall end-to-end customer service experience.

· Plan, develop and implement systems and procedures to ensure the operating quality, environmental compliance, and safety of assigned sites.

· Generate and recommend purchasing approval in support of assigned sites.

· Establish site and Site Manager goals and conduct performance appraisals/reviews.

· Recommend recognition and/or disciplinary action of personnel as necessary.

· Engage in compensation reviews and follow-up of annual employee increases per contract.

· Conduct regular relationship meetings with contract customers to ensure proper services are being provided and to determine prospects for future sales.

· Identify, monitor and evaluate Warranty Support opportunities at assigned sites.

· Compliance with ELS Safety program policies and procedures.

· Contribute to potential sales opportunities to include reading and understanding RFPs, writing RFP responses, assessing headcount needs, and determining capital and contractual requirements to follow through with a new contract.

· Maintain a valid driver’s license and be insurable under the employer’s insurance policy.

· Perform additional duties/assignments as may be required by management.

· 50% – 75% Travel Required



· Minimum eight years’ experience as a Reliability Engineer or equivalent including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations

· Identify and deploy best practices in Reliability and Storeroom Management across the network.

· Must have solid knowledge of building/ mechanical, electrical systems (MEP)

· Prefer experience managing teams in an industrial environment containing conveyance, process control and powered trucks.

· Experience required using CMMS systems and reporting

· Demonstrated communication skills written and verbal including negotiation and conflict resolution

· Must have strong computer skills, including MS Excel, Word and Office• Strong organizational skills

· Ability to align, motivate and lead a team including creating accountability

· Bachelor’s degree or equivalent work experience in Reliability Engineering, Facilities Management or property management preferred

· Relevant training in MHE, Controls Systems, PIT as well as general building operations


· Ability to develop and maintain a partnership and communicate effectively, both in writing and verbally with Safety, Operations, Engineering, Sr. Management, peers, contractors and vendors

· Ability to multitask and prioritize many different projects


· Ability to accept responsibility and account for his/her actions and results.

· Ability to use thinking and reasoning to solve a problem.

· Ability to take care of customer needs while following company procedures.

· Ability to demonstrate conduct conforming to a set of values and accepted standards.

· Ability to focus on a goal and obtain a pre-determined result.

· Ability to formulate a sound decision using the available information.

· Ability to effectively build relationships with customers and co-workers.

· Possess the trait of being organized or following a systematic method of performing a task.

· Ability to work with people regardless of race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, medical condition or job type.

· Ability to get along well with a variety of personalities and individuals.

· Ability to manage resources to complete job assignment.

· Ability to identify and correct conditions that affect employee safety.

· Ability to be truthful and be seen as credible in the workplace.

· Ability to communicate clearly and concisely, both orally and in writing.

· Ability to work under pressure with time constraints.

· Ability to complete assigned training in a timely manner.


Computer Skills:

Basic Requirements:

· Microsoft Office Suite (Word, Excel, Power Point), E-Mail, scanning and copying equipment.


Preferred Requirements:

· None


Other Requirements:

Basic Requirements:

· Must have and maintain a valid driver’s license and be insurable under the Company’s insurance policy

· Must be able to comply with the ELS Drug and Alcohol policy.

· Promoting and conducting good housekeeping practices

· Dedicated to supporting production by working in a safe, customer focused manner

· Must be able to read, write, speak and understand English


Preferred Requirements:

· None



Stand F (Frequently)

Walk F (Frequently)

Sit O (Occasionally)

Handling / Fingering F (Frequently)

Reach Outward F (Frequently))

Reach Above Shoulder O (Occasionally)

Climb F (Frequently)

Crawl O (Occasionally)

Squat or Kneel F (Frequently)

Bend F (Frequently)


10 lbs or less F (Frequently) 11-20 lbs F (Frequently) 21-50 lbs O (Occasionally) 51-100 lbs O (Occasionally) Over 100 lbs N (Not Applicable) Push/Pull

12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs O (Occasionally) 41-100 lbs N (Not Applicable)


N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements:

· Vision (Near, Distance)

· Lift and move totes up to 49 pounds each

· Regular bending, lifting, stretching and reaching both below the waist and above the head

· Occasionally push and pull wheeled dollies loaded with products up to 100 pounds during site visits

· Engage in full manual dexterity in both hands and wrists

· Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

· Ability to climb ladders and gangways safely and without limitation

· Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned

· Continual standing and/or walking an average of 5 miles daily

· Able to access all areas of building (ascending and descending ladders, stairs, etc.)


Varies between an office environment as well as all areas located in a distribution center. May be around dust, dirt and noise levels above OSHA minimum requirements. Use of PPE required.