Job Summary
Under the support of the Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank. You will help achieve the goals of Dacotah Bank through the sales, service and transactional relationships you develop and maintain with customers. An expert understanding of the purpose and benefit of Dacotah Bank Products and service is required, in order to enhance Wallet Share through service the needs of customers. The CSR Lead is also responsible for the maintenance and balancing of a teller drawer, understanding compliance regulations related to all areas of responsibility, and identifying fraudulent transactions that are presented for processing. CSR Lead is to maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers. In addition to the above accountabilities, CSR Lead assistants with scheduling and supervising Customer Service Representatives, ensuring business needs are met. Along with daily accountabilities, Dacotah Bank employees are highly encouraged to participate and support the numerous community involvement opportunities the bank provides throughout the year.

Accountabilities
As a Customer Service Representative Lead of Retail Delivery for Dacotah Bank, while ensuring that applicable regulations, disclosures, policies, and procedures are followed, you will:

• Manage retail transactions
• Provide deposit products and services
• Provide access to other products and services
• Complete follow-up procedures with customers
• Participate in customer relation review with your supervisor

Qualifications

Skills

Required
Customer Service
Advanced

Collaborative
Advanced

Cooperative
Advanced

Interpersonal Skills
Advanced

Organization
Advanced

Independent
Advanced

Communication
Advanced

Proper Business Etiquette
Advanced

Social Skills
Advanced

Behaviors

Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

:

Motivations

Preferred
Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

:

Education

Required
Diploma or better.

Preferred
Associates or better in Business.

Experience

Preferred
3-4 years: Banking Experience

1-2 years: Customer Service

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time