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Job Description:
Technician will be responsible for supporting end users at client locations and provide HelpDesk/remote assistance from our office in Purchase, NY. Responsibilities include installation, configuration, troubleshooting, and maintenance of business computers, cloud services, VoIP infrastructure, and servers.
This is a mid-level position which provides analysis, troubleshooting, and requires excellent communication skills. The ideal candidate can work independently as well as in a team environment to troubleshoot and resolve problems. The ability to communicate effectively with multiple clients as well as with internal teams is critical to this position. Work will be at the Purchase, NY office with onsite field work required.
Duties:
· Software and hardware installation/maintenance
· End-User telephone support
· Complete work on assigned tickets
· Documenting, tracking, and monitoring issues to ensure a timely resolution
· Rely on instructions and pre-established guidelines to perform the functions of the job
The ideal candidate is detail-oriented, thorough, and must be able to follow through to the completion of a task. Additionally, the candidate:
· Possesses excellent communication skills including oral and listening skills
· Must keep the team informed for consistency in responses and produce clear documentation
· Must be able to multi-task, remaining clearly focused on several tasks at once
· Contributes to team effort by accomplishing related results as needed
· Will advance technical knowledge through continuous education (training courses, publications, etc.)
· Will be able to learn new skills and adapt to new procedures
Skills/Qualifications:
· Deploy/install, manage, and support desktop operating systems
· Configure and troubleshoot hardware
· Configure and troubleshoot network access/connectivity
· Install, support, and maintain desktop applications
· Have knowledge of commonly-used concepts, practices, and procedures within the IT field
· Office 365 deployment and administration
· Basic active directory / server skills
· Touch type 40 words per minute
· A and Network Certification any other additional industry certifications are a plus
· 2 year of hands-on experience, including HelpDesk -- preferably in a managed services environment
· Must have appropriate, reliable vehicle for field service
Job Types: Full-time, Part-time
Experience:
· IT: 2 years (Required)
· Touch-Typing/Keyboarding: 2 year (Required)
· Helpdesk: 2 year (Preferred)
Education:
· High school or equivalent (Required)
License:
· Driver's License: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required)
· A Certified: I am currently acquiring this license/certification and it will be complete in the next 30 days (Required)
· Network : I am currently acquiring this license/certification and it will be complete in the next 30 days (Required)
Work authorization:
· United States (Required)
Work Location:
· One location
· On the road
Benefits:
· Paid time off
· Health, dental, vision Insurance
· Long Term Disability Plan
This Job Is Ideal for Someone Who Is:
· Dependable -- more reliable than spontaneous
· People-oriented -- enjoys interacting with people and working on group projects
· High stress tolerance -- thrives in a high-pressure environment
This Company Describes Its Culture as:
· Detail-oriented -- quality and precision-focused
· Outcome-oriented -- results-focused with strong performance culture
Full Time
IT Outsourcing & Consulting
$54k-66k (estimate)
06/09/2022
04/24/2024
cyberteam.co.uk
25 - 50
2004
AVI MELER
<$5M
IT Outsourcing & Consulting
The job skills required for Helpdesk Technician include Active Directory, Operating System, Desktop Support, Installation, Analysis, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.