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Technical Support Analyst

New York, NY | Full Time
Expired

Job Description

About CyberCube: 1) The market leader in digital analytics with the mission of delivering the world’s leading cyber risk analytics on one of the most critical risks of today and the future. 2) Hypergrowth startup that has raised over $50mm in capital from top tier VCs. 3) Explosive team growth (from 15 employees in SF to ~100 people globally) 4) Explosive client base growth path with 97% retention rate. 5) An incredibly diverse, collaborative and high performing team of insurance industry professionals, data scientists, and engineers who love working here. 6) CyberCube and its products win industry awards every year (eg. CyberRisk Solution of the Year 2021). We were recognized in 12 awards in 2021. 7) Openness and accessibility of senior leadership including heads of Functions and CEO. 8) CyberCube is just a place where you can get things done! Role: We are looking for a results-oriented Technical Support Analyst, passionate about delivering exceptional value to clients, focused on our market leading cyber risk SaaS analytics platform for the (re)insurance industry.   The client services team provide a critical role to making clients successful. We support their understanding and getting the most out of our modelling technology. Our functional mission statement is:   Make customers successful through demonstrating the value of our analytics to support their evolving critical business needs. We act as the voice of the customer internally, and the face of CyberCube within the (re)insurance ecosystem.    This role will provide 1st and 2nd line support to clients as well as desk side support. You will have at least two years in a service desk role, with experience in working ticket queues, SLA management, and be focused on delivering an exceptional customer experience. You can speak confidently to both technical and business users and translate customer requirements into solutions working with our engineering and client services teams. You are keen to learn new skills and products with a genuine passion for technology. CyberCube Analytics, Inc. is an equal opportunity employer. We don’t tolerate discrimination against age, gender, gender identity, gender expression, sexual orientation, race, color, nationality, ethnicity, religion, disability, veteran status, protected genetic information or political affiliation.

Company Overview

  • Website cybcube.com
  • Headquarters SAN FRANCISCO, CA
  • Size 50 - 100
  • Founded 2015
  • Type Private
  • CEO PASCAL MILLAIRE
  • Revenue <$5M
  • Industry Business Services
  • About cybercube
  • CyberCube develops a SaaS-based analytics platform that offers cyber aggregation modeling and risk underwriting solutions for the insurance sector.

Skills for Technical Support Analyst

The job skills required for Technical Support Analyst include Technical Support, Leadership, Service desk etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.

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Career Path for Technical Support Analyst

The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.