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Service Desk Technician

Maple Grove, MN | Full Time
23 Days Ago

Job Description

Service Desk Position Information

Cyber Advisors, Inc. has been the recipient of multiple Top Companies to Work For awards by both Twin Cities Magazine and Star Tribune. Come and join a team where we solve a wide array of technology tasks, build individual skill sets, and have a good time doing it!

We are looking to add a IT Service Desk Technician to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to many different types of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team.

Examples of Work Performed

  • Balance daily work load, answering and prioritizing calls and tickets
  • Install, support and troubleshoot software and hardware issues remotely
  • Gather technical information for Engineer or on-site escalations
  • Be part of rotation responding to after-hours calls and emergencies to mitigate client downtime
  • Perform on-site dispatches at client sites when necessary
  • Maintain client accounts with special attention to security on all data and voice systems
  • Exceed customer expectations of service and know-how on a daily basis
  • Maintain internal knowledgebase and ticketing information on an ongoing basis
  • Other duties as assigned


Minimum Qualifications

  • Education: MCSA or two-year college degree in Information Technology; or equivalent experience.
  • The Cyber Advisors Service Desk is not an entry level position and will require a combination of skills and experience for consideration.


Experience

  • Two years related experience with helpdesk/desktop support in a professional environment
  • Call center or client-facing experience


Preferred Requirements

  • Strong PC Operating System, hardware, and networking fundamentals
  • Active Directory: managing user accounts, security groups, and permissions
  • LAN Fundamentals: file servers, file and folder permissions, print servers
  • ISP Flow/Outage Fundamentals
  • Spam Filtering Fundamentals
  • Data Backup and Restore Fundamentals
  • Security: identifying and resolving malicious software issues


Benefits Include

  • Highly competitive pay based on experience
  • Great opportunities for career advancement
  • Cyber Advisors fully pays Medical and Dental plan for employee
  • 401k with employer matching
  • Disability and Life Insurance
  • Bonuses eligible
  • Vacation and paid time off
  • Working with dynamic clients and the latest coolest technology


If you are a hard-working, easy-going and experienced individual with a strong work ethic, we'd love to talk to you.


Must be able to pass a criminal background check and drug screen.

Company Overview

  • Website cyberadvisors.com
  • Headquarters OSSEO, MN
  • Size 50 - 100
  • Founded 1997
  • Type
  • CEO MICHAEL SHANE VINUP
  • Revenue $5M - $10M
  • Industry Software & Networking
  • About cyber advisors

Skills for Service Desk Technician

The job skills required for Service Desk Technician include Service desk, Active Directory, Operating System, Networking, Desktop Support, LAN etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for Service Desk Technician

The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.

How to Become a Service Desk Technician

If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.

Step 1 Understand the job description and responsibilities of a Service Desk Technician

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Step 2 Knowing the best tips for becoming a Service Desk Technician can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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