We seek a friendly, reliable, and highly motivated Desktop Support Technician with strong communication skills to help support the technology and networking needs of the Custom Ink team. As part of the Operations Technology Desktop Support team, you will work to address the immediate and ongoing needs of all other team members within each location. You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service. What we’re looking for: This position requires flexibility to work additional hours and be on-call when necessary, as well as the ability to lift over 60lbs. In addition, the ideal candidate will be strong in the following areas: 1-3 years of related IT work experience 1-3 years experience with Windows 10, Apple Mac OSX Positive, customer-focused attitude Effective communication skills, both written and verbal Excellent, out-of-the-box problem-solving skills In addition, you must share our company values—practicing the Golden Rule, taking ownership, and driving and embracing innovation. The perks! Flexible time off 15 paid days off in your first year. Bumps up to 25 in your second! Plus major holidays. Adjustments for specific state employment laws. Affordable health insurance as low as $8.48 a month with wellness credit and no deductible Free vision insurance 401(k) match, life insurance, and company paid Short and Long Term Disability Internal learning and development platform Employee discount, Company, and Team Swag Perks at Work Program: Inkers can get deals on anything from car rentals, travel, computers, appliances, and everything in between, all at no cost to you. Casual Dress Code; we want you to come as you are! What you’ll do: As a Desktop Support Technician, you will… Take ownership of priority tickets to resolve high level IT related hardware, software, telephone, Internet and network issues. Be responsible for handling priority tickets for network, server, and VPN related issues, as well as working on more intensive projects. Work to ensure that the overall queue performance remains strong. Be fanatical about customer satisfaction, possess the ability and desire to master new and relevant technologies, and be able to effectively translate these into your daily responsibilities. Troubleshoot and resolve IT related issues with desktops and laptops, printers, data cabling, mobile devices, and other technology peripherals, as well as Windows OS, Linux, Apple Mac OSX, Microsoft Office Suite, Google Suite, Adobe Illustrator, and more. Be responsible for proactively troubleshooting issues related to system and network health. Support the Desktop Support team in fulfilling more immediate needs, as necessitated by ticket volume, such as moving equipment and assisting with projects. Partner with additional site’s tech teams to help provide seamless support across all locations. How you’ll be measured: The key measures of success for this position will be: Effectively handling and closing helpdesk tickets Health and performance of the overall Desktop Support queue Overall team satisfaction working with the Desktop Support Team Team member satisfaction with your specific Desktop Support tickets Overall Desktop Support team satisfaction working with you Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice. CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law. Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here. Read about our commitment to the safety of our team members during COVID-19 here. Don't see your dream job, or a role that aligns with your skills/interest? Custom Ink is always interested in connecting with talented folks interested in a career with us. Please introduce yourself, by dropping your contact info and resume, and we'll follow up! Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,800 team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that’s important to all Inkers - no matter what role they’re in. Custom Ink is committed to being a diverse and inclusive company where every team member feels a deep sense of belonging, is heard, valued, and can thrive as their authentic self. To learn more, check out our Standing for Community page.