We are looking for a Level III Technician to join our NE Project Services team! This person serves as a senior technician and has a broad range of duties which include technical project lead, systems administration, phone and desk-side support, junior technician development, ad-hoc reporting, technology/tool/solution research and analysis, level I, II, III and VIP support. 

RESPONSIBILITIES

• Provide hands-on and/or telephone technical support to client end users
• Provide resolution and assistance to Windows X related problems
• Network access troubleshooting and repair; Some administration of network devices
• Hardware and software support 
• Diagnosis and removal of malware (viruses, spyware, etc.)
• Enter, retrieve, forward, edit, and close service tickets using client ticketing systems
• Active Directory maintenance and administration
• Install and repair faulty or damaged operating system software
• Project related roles including initiation, planning, management, and execution/documentation

QUALIFICATIONS

• A certification (preferred)
• MCSA (preferred)
• Dell and/or HP certified (a plus)
• CCNA (preferred)
• Proficient with Microsoft Office Applications
• Excellent customer service skills
• Excellent verbal and written communication skills
• Skilled with organization, decision making and time management
• Ability to work independently and as part of a team
• Strong knowledge of Windows operating systems
• Ability to troubleshoot hardware and software problems
• Knowledgeable on software installations

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success!