Curative is seeking technical support engineers to help scale our team. Curative was founded in March 2020 to scale COVID-19 testing. We took a full-stack approach to testing and were one of the first labs to launch an FDA-authorized mouth swab test that patients could do themselves. Since then, we’ve done over 20 million COVID-19 tests and 2 million vaccinations. 

Our patient-facing apps, healthcare facilities, and labs are all part of a large platform we've built from scratch that has let us grow faster than other healthcare companies. The pandemic was a proving ground, and Curative has demonstrated the technical and operations chops required to change US healthcare to be simpler, more accessible, and more patient focused.

Curative is working to fundamentally change US healthcare. We believe that a better patient experience can be delivered for lower cost at scale - without the onus being on patients to navigate a complex network of companies to seek care or the threat of unexpected medical bills. We want to put healthcare back in the hands of the patient and clinicians, with a focus on preventative care.

To do so, we’re building a vertically integrated platform for managing the health of our patients. We’re rebuilding from first principles, and focusing on patients and delivering the highest quality care instead of billing. 

Responsibilities

• Triage various software issues, ranging from basic login trouble to complex software behaviors, redirecting and escalating requests when necessary.
• Investigate software issues by recreating user workflows, checking logs and the database.
• Improve our in-house software by exploring different user workflows for common user pitfalls and potential improvements.
• Follow security and privacy best-practices when developing and accessing Curative information and data systems

Qualifications

• Experience with coding, scripting, and troubleshooting bugs
• Strong independent critical thinking, problem solving, and communication skills
• Willingness to be patient when working through issues with non-technical users
• Familiarity with databases and writing SQL queries
• Familiarity with writing Python scripts