Description
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.
We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!
NeoGenomics is looking for a Project Support Supervisor for our Aliso Viejo, CA location who wants to continue to learn in order to allow our company to grow.
Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:
As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.
The Supervisor of Project Support has the overall responsibility for the planning, coordination, evaluation, and supervision of all operational activities and personnel for Project Support, and will collaborate closely with internal teams (e.g. Pharma Services Project Managers, pathologists, scientists, laboratory supervisors and the clinical Client Services, Logistics, Case Management, Lab Ops, and Pathology Support business functions). Ensures that all activities are carried out efficiently and in accordance with accurate procedures and Sponsor requirements for the conduct of clinical trials.
This is the most experienced role in the Project Support job category. Employees in this position perform a full range of supervisory and sample management duties.
Core Responsibilities:

• Supervises the staff and daily operations of team. Sets department objectives and performance goals; supervises resource utilization on an ongoing basis and makes adjustments in staffing.
• Builds, promotes, and develops a strong service culture and dedication to personalized service to ensure client satisfaction
• Ensures that employees are trained and aligned with SOPs and competency checklists; handles escalated issues for assigned business functions.
• Guide leads in selection interviews, hiring, motivating and training staff, performance appraisals, details deficiencies, develops plans for improvement and counseling employees
• Defines needs and coordinates the development of manual and/or automated systems to facilitate workflow; remains current on hardware and software capabilities and ensures the department is trained in the use of automated equipment or new programs
• Ensures that a safe working environment is maintained and that safe work practices are employed
• Maintains knowledge of CAP/CLIA and FDA (GCP or GLP as appropriate) requirements

Experience & Required Qualifications:

• Education: BA/BS degree or equivalent experience preferred
• One (1) or more years' experience supervising a support services operation or business function preferred. Prior experience in a clinical laboratory preferred.
• Direct sales or customer service skills
• Proven success in leading team members to reach goals and meeting high performance standards with regard to work quality and quantity. Ability to make sound decisions under stressful situations
• Strong digital literacy and organizational skills and attention to detail
• Works well independently or in a team, in a fast paced, multi-tasking environment and maintains production and quality standards
• Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
• Basic knowledge of clinical trial processes, patient confidentiality (HIPAA) and ICH-GCP guidelines.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Pay Range (will vary based on location & experience) $53,714.05 to $87,206.34 Annually Plus Bonus