Company Overview

Headquartered in Atlanta, GA, EyeSouth Partners (“EyeSouth”) is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

EyeSouth’s affiliate network currently consists of over 95 doctors practicing at 60 locations throughout Georgia, Florida, Tennessee, Alabama, and Louisiana. EyeSouth is experiencing tremendous growth due to favorable organic growth trends and an impressive track-record of successful affiliations (M&A).

Position Summary

We are actively recruiting for a Call Center Representative to join our growing team at Cumberland Eye Care.

If you wish to join a growing team with favorable benefits and perks, while contributing to a best-in-class organization, please apply with your resume

Responsibilities

Responsibilites include:

• Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
• Scheduling and rescheduling patient appointments
• Maintaining cohesive physician schedules for all locations
• Obtaining necessary information from patients to create a comprehensive medical advisory
• Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
• Able to maintain composure and patience with demanding phone calls
• Accurately and efficiently process and transfer calls as needed using a multi-line phone system
• Maintains clean, orderly working area and shared work space
• Attends required meetings and participates in committees as requested
• Participates in professional development activities and maintains professional affiliations
• Maintains confidentiality in regard to patient accounts status

Qualifications

EDUCATION: High school diploma or GED at the minimum.

EXPERIENCE: Minimum of 6 months of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer and practice software.

REQUIREMENTS: Computer skills, customer service skills, ability to travel to other office locations on occasion, ability to stay late or come in early if needed.

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSAe
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

Cumberland Eye Care, an affiliate of EyeSouth Partners, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.