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Call Center Representative

Cumberland, TN | Full Time
Expired

Job Description

Company Overview

Headquartered in Atlanta, GA, EyeSouth Partners (“EyeSouth”) is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

 

EyeSouth’s affiliate network currently consists of over 95 doctors practicing at 60 locations throughout Georgia, Florida, Tennessee, Alabama, and Louisiana. EyeSouth is experiencing tremendous growth due to favorable organic growth trends and an impressive track-record of successful affiliations (M&A).

Position Summary

We are actively recruiting for a Call Center Representative to join our growing team at Cumberland Eye Care.

 

If you wish to join a growing team with favorable benefits and perks, while contributing to a best-in-class organization, please apply with your resume

 

Responsibilities

Responsibilites include:

 

  • Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions
  • Scheduling and rescheduling patient appointments
  • Maintaining cohesive physician schedules for all locations
  • Obtaining necessary information from patients to create a comprehensive medical advisory
  • Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs
  • Able to maintain composure and patience with demanding phone calls
  • Accurately and efficiently process and transfer calls as needed using a multi-line phone system
  • Maintains clean, orderly working area and shared work space
  • Attends required meetings and participates in committees as requested
  • Participates in professional development activities and maintains professional affiliations
  • Maintains confidentiality in regard to patient accounts status

Qualifications

EDUCATION:  High school diploma or GED at the minimum.

 

EXPERIENCE:  Minimum of 6 months of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer and practice software.

 

REQUIREMENTS: Computer skills, customer service skills, ability to travel to other office locations on occasion, ability to stay late or come in early if needed.

Company Benefits

We offer a competitive benefits package to our employees:

  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSAe
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:

  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

Cumberland Eye Care, an affiliate of EyeSouth Partners, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills for Call Center Representative

The job skills required for Call Center Representative include Customer Service, Call center, Scheduling, Computer Systems, Confidentiality etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Call Center Representative

The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative II Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

How to Become a Call Center Representative

If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1 Understand the job description and responsibilities of a Call Center Representative

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Step 2 Knowing the best tips for becoming a Call Center Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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