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CUBEX® is a global provider of health care products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market leading technologies that provide secure access to controlled substances, high value products, and other medications. We are a private, family owned and operated company which values its team members and are looking to hire the best of the best. CUBEX LLC takes pride in the family-oriented work place it has created by celebrating monthly birthdays, regular holiday parties and hosting charity outreach program that makes it a fun and wholesome workplace.
Position Title: Tier 1
Department: Customer Support
Reports to: Customer Support Manager
Overall responsibility:
Work with a fun and exciting team managing client software and resolving hardware issues! This is an entry-level position with opportunity for growth within the company. As a Tier 1 trainee you will be the first welcoming voice the client will hear and the first level of support. Your responsibility is to accept inbound contacts from doctors, nurses, and other healthcare individuals. As you are being trained in Tier 1 responsiblities, you will handle contacts as specified to your skill level and escalate as needed to other tier specialists. Additional responsibilities include resolving technical product and/or service problems, actively participate on queue, manage daily callbacks, manage case activity in Purecloud and Salesforce.
Key Areas of Responsibilities to Include but are not limited to:
Requirements:
Education/Licenses/Certifications Required:
Employee Classification:
Benefits:
Location:
COVID-19 Policy
Cubex has a mandatory COVID-19 vaccination requirement. All employees must be fully vaccinated against COVID-19
Full Time
Wholesale
$34k-44k (estimate)
04/05/2023
06/09/2023
cubex.com
PHOENIX, AZ
25 - 50
2011
ANTON VISSER
$10M - $50M
Wholesale