POSITION SUMMARY
This position will be the central point of contact for day-to-day interaction with top tier client base. Initiate business solutions and process improvements through report preparation, data analysis and research.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Directly responsible for managing all activity and supporting assigned customer accounts.
• Review and analyze weekly and monthly client data and develop modifications and/or recommendations to improve the client processes.
• Review and analyze weekly exceptions to improve process flow and coding logic.
• Create new weekly and monthly reports in accordance with client requirements and requests.
• Customer Service support for all client questions in regards to logic, business rule changes, and improved business strategies.
• Participate in scheduled conference calls and/or in meetings for assigned client base.
• Conduct or support Quarterly Business Reviews for assigned client base.
• Create Client Relationship Manuals (CRM) according to template design.
• Provide training and client support for on-line reporting tools.
• Submit programming Service Requests for business rule changes or system modifications.
• Provide back-up support as designated by management, as well as train back-up on current assigned accounts.
• Work in conjunction with other internal departments when necessary to research/resolve client and system issues.
• Assigned to a Team Manager for senior support.
• Responds to change productively and handles other essential duties as required or assigned.

QUALIFICATIONS

Education and/or Experience:

Bachelor’s degree in Business Administration or Logistics preferred and at least a minimum of four (4) years of related experience and/or training with transportation management systems; or equivalent combination of education and experience.
Skills/Abilities
Professional knowledge

• Industry knowledge of transportation, logistics and supply chain.
• International knowledge of all required shipping and auditing criteria including commodity, duty, tax and associated paperwork and guidelines.
• Systems knowledge of implementation, table setup and maintenance, audit and coding logic, exception queue management, AS/400 and SQL queries, MS Office, and transportation management systems.
• Communication
• Client relationship skills.
• Effective communications with clients and interoffice/headquarters staff to identify needs and evaluate alternative business solutions via email and/or phone.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Logistics and/or Transportation: 4 years (Required)

Language:

• English (Required)

Work Location: In person