• Support the configuration and administration of Windows and Apple/Mac networked client workstations and servers for 100 users including installation and maintenance of hardware and software applications on premise and cloud-hosted, and desktop computing.
• Assist ASC computer users with computer hardware and software problems.
• Track user interactions for various user requests and reported issues.
• Provide positive and prompt response to user requests.
• Assist in analyzing program failures and recommend appropriate recovery actions.
• Submit and monitor campus IT work requests on behalf of the corporation, as necessary.
• Perform various other basic computer hardware/software related tasks as directed.
• Communicate with outside vendors, as directed, to resolve technical support related issues.
• Assist in management of all servers used by the corporation, to include user accounts, network file shares and server application management.
• Assist in documenting operations procedures and installation methodologies and modifications.
• Support the planning and implementation of training programs for all users on software, technology, and standard user practices related to information technology and related systems and requirements.
• Participate in various meetings and committees with internal stakeholders, campus IT areas, and vendors, as directed, to support effective progress and collaboration in regards to the corporations information technology and related systems.
• Keep current with changing technologies in the computer industry.
• Maintain strict adherence to safety regulations and attend safety meetings as scheduled.
• Other duties as assigned.

• Minimum two (2) years of relevant and progressive experience in computer hardware and software support and repair
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers, and effectively work with people with diverse technical skill levels.
• In-depth experience supporting various Windows workstation versions and Windows server versions including the roles of system administration, management of systems in a Microsoft client/server environment.
• Strong troubleshooting skills with hardware and software and peripherals.
• Computer communications and networking experience; ability to troubleshoot issues from desktop to server / service.
• Experience upgrading computer operating systems and software packages, reinstalling, uninstalling procedures / processes.
• Basic understanding of basic web server interworking.
• Basic understanding of Active Directory.
• Working knowledge of computer networking stacks: IP, TCP, UDP.
• Basic experience with HTML.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Must be able to work under time constraints and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

EDUCATION:

• Minimum Bachelor’s degree in Computer Science, Business, Information Systems, or related field

PHYSICAL DEMANDS:
Prolonged sitting in front of computer. Walking, talking, hearing, pulling, bending, may carry 20-25 pounds of objects/material, not exposed to extreme noise level, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, taste or smell.

BENEFITS: 
Health, dental, vision, life/AD&D, health care flex plan, LTD, vacation, sick leave, holiday, credit union, tuition reimbursement and retirement plan. All benefits will be administered according to policies and/or procedures.
APPLICATION PROCEDURE:
CSU Fullerton, Auxiliary Services Corporation (ASC) is committed with Diversity, Equity, and Inclusion (DEI) practice. This means hiring diverse talent and ensuring employees understand and respect differences around us. ASC is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
 
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117. 
 
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position. 
 
Note: CSUF/ASC follows the direction of the CSU Policy related to COVID-19 vaccination. See FAQ Vaccines for more information.