Job Summary
The Property Management Coordinator will act as a liaison between the property management department and property owners, assisting with monthly and quarterly billing for owners. Also provides administrative support to department manager.
Job Duties and Responsibilities

• Process monthly and quarterly rental and non-rental owners billing, including data entry and mail processing.
• Data entry into PMS rental management software.
• Maintain owner records, files, etc.
• Prepare owner correspondence to include email, newsletter, announcements and other mailings, including facilitating on-boarding for new property owners.
• Manage and increase functionality and value of Owner’s Portal to all users.
• Maintain and manage data in Muni-Services utilities management software.
• Assist owners with billing statement questions.
• Review upcoming owner reservations.
• Coordinate Property Owners Weekend to include scheduling meetings, preparing agendas, etc.
• Update occupancy model on a monthly basis, including reporting to owners semi-annually.
• Coordinate and track owner survey data.
• Support Vice President of Property Operations as directed.
• Other duties as assigned.

Job Specifications
Competencies:

• Must be a self starter and be able to work independently.
• Must have ability to work with various personalities, both internal and external.
• Must have clear written and verbal communications skills, attention to detail and the ability to maintain confidential information.
• Must have flexible schedule to include specific weekends.
• Proficient in Microsoft Office Suite applications (Excel, Word, Access, Outlook, Power Point) preferred
• Effective business writing skills (grammar, vocabulary, clarity and brevity).
• Clear and concise verbal communication skills.
• Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
• Maintains office, employee and company confidentiality at all times.
• Dependable and meets goals.
• Exemplifies professional conduct and adherence to company Core Values.

Education:

• Associate’s degree in accounting and/or 2 years of accounting experience preferred.

Physical & Other Requirements:

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work flexible schedule to include weekends and holidays.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.
Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.